At a Glance
- Tasks: Support customers and installers with technical challenges while enhancing their experience.
- Company: Join Easee, a pioneering tech company focused on effortless electrification.
- Benefits: Competitive salary, pension contributions, and a fun, innovative work culture.
- Other info: Collaborate with experts and contribute to a sustainable future in a dynamic environment.
- Why this job: Be part of the EV revolution and help shape the future of charging technology.
- Qualifications: Technical education or experience, strong problem-solving skills, and a customer-focused mindset.
The predicted salary is between 40500 - 49500 £ per year.
Location: Glasgow, UK
Reports to: Technical Support Manager
Language Requirements: English
The Opportunity
At Easee, we're building technology that makes electrification effortless. Our products are used across Europe, and our success depends on attracting people who share our ambition, curiosity, and commitment to great results.
As our Technical Support Specialist, you'll play a key role in a seamless experience for our partners and customers. You'll become the main point of contact for our UK installers and customers in order to understand their challenges and needs and, with that, contribute to making our customers the happiest in the world.
What's in it for you
- Take part in developing our next-generation EV chargers, working alongside some of the experts behind one of the world's best-selling EV chargers
- Collaborate across borders with a passionate team that wants to make the world a better place
- Work for a company built on an inspirational, sustainable business culture
- Help shape the customer experience for the UK market while working with innovative EV charging technology
- Contribute to a growing knowledge base and directly influence improvements to products, processes, and training
Core Outcomes
Short term
- Build strong knowledge of Easee products, systems and support processes.
- Establish trusted relationships with UK installers, partners and end users.
- Deliver timely, accurate and customer-focused support and ensure that inquiries are followed through to resolution.
- Balancing technical troubleshooting, customer expectations and efficient case handling across multiple channels.
- Translating recurring customer and installer challenges into clear improvements to products, processes and documentation.
- Supporting a growing and changing product portfolio while maintaining a consistently high service level.
Long term
- Contribute to high customer and partner satisfaction in the UK market.
- Improve the quality and availability of troubleshooting guidance, knowledge articles and training material.
- Support continuous improvement across Customer Excellence by sharing recurring issues and customer insights with relevant internal teams.
What you need to bring along
Must-haves
- Relevant vocational/technical education or equivalent practical experience.
- Strong troubleshooting and structured problem-solving skills.
- Good technical understanding and ability to communicate clearly.
- Customer-focused, structured, curious and solution-oriented.
Nice-to-haves
- Background as an electrician, installer or similar technical trade.
- Experience with electrical installation, EV charging or related technology.
- 2–3 years’ experience in customer support, preferably within technology.
- Norwegian, Swedish, Danish, Dutch or French language skills.
Interview Process
- (30m) Recruiter Screen
- (30m) Hiring Manager Screen
- (90m) Hands-On Challenge and Technical Deep Dive
We request two professional references in our final round. We may conduct background checks if necessary.
Who we are
Easee is a Norwegian technology company with a clear purpose: Effortless Electrification for All. We develop smart charging and energy solutions designed to make access to electrification simpler, smarter, and more scalable.
Our culture is built around three values:
- Dare: We challenge assumptions and explore new possibilities.
- Care: We support each other, our partners, and our customers.
- Deliver: We take ownership and follow through on our commitments.
We believe great results come from ambitious people who care about each other, challenge the status quo, and take ownership.
What we offer
- A key role in developing Easee's next-generation EV chargers
- The chance to work alongside some of the experts behind one of the world's best-selling EV chargers
- Collaboration with skilled colleagues across hardware, software, and product
- A part in Easee's international expansion into new markets
- A modern company culture that values innovation, people, and fun
- Competitive salary and benefits package including salary sacrifice, PMI with Aviva, and 12% pension contribution.
Technical Support Specialist in Glasgow employer: Easee AS
Easee is an exceptional employer that fosters a collaborative and innovative work culture, where employees are encouraged to challenge assumptions and explore new possibilities. With a strong commitment to employee growth, we offer competitive salaries, generous benefits including a 12% pension contribution, and opportunities to work on impactful projects in the electrification sector. Join us in London or Glasgow to be part of a passionate team dedicated to making electrification effortless for all.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Easee AS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Easee AS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Specialist in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Easee AS:Your cover letter is your chance to shine! Tell us why you want to work at Easee AS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Easee AS!
How to prepare for a job interview at Easee AS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
