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- Tasks: Support customers and ensure their success with EV charging solutions while travelling.
- Company: Global leader in electric vehicle charging, expanding rapidly across Europe.
- Benefits: Remote work flexibility, travel opportunities, and a chance to impact sustainable mobility.
- Why this job: Join the forefront of EV infrastructure and contribute to a greener future.
- Qualifications: 5+ years in technical support or electrical engineering, with EV charging experience.
- Other info: Fast-paced environment with frequent updates and excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a global leader in electric vehicle charging solutions, delivering AC, DC and V2G technology to customers in more than 50 countries, and now rapidly expanding across Europe. With this expansion comes the opportunity for an experienced Customer Success / Tech Ops Engineer to join the team in the UK and be at the forefront of sustainable mobility and EV infrastructure.
- Technical Support & Customer Interaction
- Documentation, Manuals & Datasheets
- Testing, Certification & Product Readiness
Ability to work in a fast-paced, evolving environment with frequent product updates and shifting priorities. Confidence with electrical concepts, commissioning procedures, and troubleshooting processes.
5+ years of experience in technical support, electrical engineering, or customer success, with good experience in the EV charging space.
- Solid understanding of AC/DC electrical principles and ability to interpret technical documentation.
- Experience using ticketing or support platforms such as Zoho, Jira, Salesforce, or similar systems.
- Ability to travel into the field and manually inspect/fix charging units when need be.
Customer Success Engineer - EV Charging Infrastructure - Remote with travel! in Bolton employer: EarthStream Global
Contact Detail:
EarthStream Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer - EV Charging Infrastructure - Remote with travel! in Bolton
✨Tip Number 1
Network like a pro! Reach out to folks in the EV charging space on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Engineer role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with technical support and customer success in the EV sector. We want to see how you’ve tackled challenges and made an impact in previous roles.
✨Tip Number 3
Practice makes perfect! Get ready for those interviews by brushing up on your electrical concepts and troubleshooting processes. We suggest doing mock interviews with friends or using online platforms to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Customer Success Engineer - EV Charging Infrastructure - Remote with travel! in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and the EV charging space. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about sustainable mobility and how your background makes you a perfect fit for our team. We love hearing personal stories that connect to our mission.
Showcase Your Technical Skills: Since this role involves a lot of technical support, make sure to mention your familiarity with electrical concepts and any experience with ticketing systems like Zoho or Jira. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EarthStream Global
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of AC/DC electrical principles and EV charging technologies. Be ready to discuss specific examples from your experience that demonstrate your technical skills and understanding of the industry.
✨Showcase Your Customer Success Skills
Prepare to share stories about how you've successfully supported customers in the past. Highlight your problem-solving abilities and how you've handled challenging situations, especially in fast-paced environments.
✨Familiarise Yourself with Support Platforms
Since experience with ticketing systems like Zoho, Jira, or Salesforce is crucial, make sure you can talk about your familiarity with these tools. If you’ve used them, be ready to explain how they helped you manage customer interactions effectively.
✨Be Ready for Fieldwork Questions
As this role involves travel and hands-on work, prepare to discuss your experience with field inspections and troubleshooting. Think of examples where you had to diagnose and fix issues on-site, and convey your confidence in handling such tasks.