At Earnswood Medical Practice, we are committed to providing friendly, caring and professional support to our patients. We are looking for a welcoming and organised receptionist to join our busy team. As a first point of contact, you will help patients access the care they need, treating everyone with kindness, patience and respect. If you enjoy helping people and working as part of a team, we would love to hear from you.
Core responsibilities
- Maintain and monitor the practice appointment system under the direction of the Operations Manager or Reception Supervisor.
- Process face to face, telephone and e-requests for appointments, dealing with daily administrative tasks regarding patient care.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Process appointment requests received in person, by telephone and electronically, following practice procedures.
- Answer incoming telephone calls courteously and professionally, responding to enquiries or directing callers to the appropriate colleague or service.
- Welcome patients and visitors, assist with enquiries and help patients access the care and support they need.
- Book, amend and cancel appointments accurately, including appointments requested following clinical triage.
- Support patients to use online services and appointment systems, offering assistance where needed.
- Process repeat prescription requests in line with practice procedures, referring medication queries to the appropriate clinician.
- Record and update patient information accurately, maintaining confidentiality at all times.
- Receive, record and pass on messages, correspondence and patient requests promptly to the appropriate team.
- Complete daily administrative tasks relating to patient care, including registrations, document handling and electronic tasks as required.
- Communicate sensitively with patients and carers, recognising individual needs and treating everyone with dignity and respect.
- Recognise urgent concerns and promptly alert the appropriate clinician, following practice protocols.
- Raise complaints, concerns and incidents with the appropriate manager and follow practice reporting procedures.
- Work flexibly with colleagues to support reception cover and the smooth running of the practice.
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