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- Tasks: Lead and oversee multiple projects in Customer Operations to ensure successful delivery.
- Company: Earnix, a global leader in intelligent decisioning for insurers and banks.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact by transforming how global businesses operate with innovative solutions.
- Qualifications: 7+ years in project management, strong leadership, and excellent communication skills required.
- Other info: Join a diverse team and thrive in a fast-paced, globally distributed environment.
The predicted salary is between 36000 - 60000 £ per year.
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.
As a Program Manager you will be playing a pivotal role in overseeing multiple projects within the Customer Operations and Success group to ensure successful delivery aligned with strategic and operational objectives. You will manage the interdependencies among various projects and ensure the overall program goals are met. Additionally, you will oversee programs, develop, and maintain project management standards, metrics, and tools for the enablement of tracking progress and mitigating risks. As a Program Manager, you will work with various stakeholders in the company and in the group to ensure proper planning and excellent execution across all projects and programs.
What you’ll do:
- Program Planning: Develop and articulate the program's strategic and operational objectives in alignment with the organization's goals. Create detailed project plans, including timelines, milestones, and resources required.
- Program Oversight: Oversee and coordinate the execution of multiple projects within the program, ensuring adherence to timelines and quality standards. Monitor progress, identify risks, and implement mitigation strategies. Manage budgets and resource allocation across projects.
- Stakeholder Management: Act as the primary point of contact for stakeholders, fostering strong relationships. Communicate project progress and outcomes effectively to stakeholders at all levels.
- Team Leadership: Lead and motivate project teams, providing guidance and support to ensure objectives are met. Facilitate collaboration among teams and promote a positive work environment.
- Risk Management: Identify potential risks and develop contingency plans to address issues proactively.
- Reporting and Documentation: Prepare and present regular reports on program performance, including key metrics and achievements.
Requirements:
- Outstanding project management skills, attention to detail, and a proven track record of leading projects, influencing and collaborating across the organization are critical qualities required to excel in this role.
- Excellent communication and leadership skills and be a pro-active, result-oriented individual with strong interpersonal skills, including verbal, written, and presentation.
- 7+ years of proven experience in managing complex projects or programs, preferably with relevant certifications (e.g., PMP, PRINCE2) in a SaaS company – A Must!
- Strong analytical skills with a continuous process improvement approach.
- Experience in problem solving within fast-paced, globally distributed, and constantly changing environments.
- High level of professionalism, energy, and sense of urgency to 'make things happen'.
- Ability to speak either French, Spanish or German fluently.
Customer Operations Program Manager London, United Kingdom employer: Earnix
Contact Detail:
Earnix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Program Manager London, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially in customer operations.
✨Tip Number 3
Practice your pitch! You should be able to clearly explain your background and how it relates to the role of Program Manager. Keep it concise and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive.
We think you need these skills to ace Customer Operations Program Manager London, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Customer Operations Program Manager. Highlight your project management experience and any relevant certifications like PMP or PRINCE2. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed complex projects and built strong stakeholder relationships.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value!
How to prepare for a job interview at Earnix
✨Know Your Stuff
Before the interview, dive deep into Earnix's products and services. Understand how their cloud-based solutions work and think about how your experience aligns with their mission-critical decisioning processes. This will show that you're genuinely interested and prepared.
✨Showcase Your Project Management Skills
Be ready to discuss specific projects you've managed in the past. Highlight your ability to oversee multiple projects, manage budgets, and mitigate risks. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Engage with Stakeholders
Since stakeholder management is key for this role, prepare examples of how you've successfully communicated and built relationships with various stakeholders. Think about challenges you faced and how you overcame them to keep everyone on the same page.
✨Demonstrate Leadership and Teamwork
Earnix values team leadership, so be ready to share instances where you've motivated a team or facilitated collaboration. Discuss your leadership style and how you foster a positive work environment, as this will resonate well with their company culture.
