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- Tasks: Lead and oversee multiple projects, ensuring strategic goals are met.
- Company: Earnix, a global leader in cloud-based intelligent decisioning.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Make a real impact in a fast-paced, innovative company transforming the finance industry.
- Qualifications: 7+ years in project management, strong leadership, and communication skills.
- Other info: Join a diverse team with a passion for continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001, with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.
As a Program Manager in the customer operations organization, you will work with senior management and play a pivotal role in overseeing multiple internal projects to ensure successful strategic and operational objectives. Your role will involve facilitating alignment and communication among project teams, identifying potential challenges, and developing strategies to address them. You will also track progress, report on outcomes, and adjust plans as necessary to stay on target. Additionally, you will lead project management standards, metrics, and tools to enable progress tracking and risk mitigation.
What you’ll do:
- Program Planning: Develop and articulate the program's strategic and operational objectives in alignment with the organization's goals. Create detailed project plans, including timelines, milestones, and resources required.
- Program Oversight: Oversee and coordinate the execution of multiple projects within the program, ensuring adherence to timelines and quality standards. Monitor progress, identify risks, and implement mitigation strategies. Manage budgets and resource allocation across projects.
- Stakeholder Management: Act as the primary point of contact for senior management and stakeholders, fostering strong relationships. Communicate project progress and outcomes effectively to all levels.
- Team Leadership: Lead and motivate project teams, providing guidance and support to ensure objectives are met. Facilitate collaboration among teams and promote a positive work environment.
- Risk Management: Identify potential risks and develop contingency plans to address issues proactively.
- Reporting and Documentation: Prepare and present regular reports on program performance, including key metrics and achievements.
You’ll do it using:
- 7+ years of proven experience in managing complex projects or programs in a SaaS global company
- Relevant certifications (e.g., PMP, PRINCE2)
- Outstanding project management skills and a proven track record of leading projects, influencing, and collaborating across the organization
- Knowledge of the market best-practices in the project management field, with a deep passion for continuous process improvement
- Excellent communication and leadership skills with internal clients and partners
- Being a proactive, result-oriented individual with attention to detail
- Strong interpersonal skills, including verbal, written, and presentation skills, both in Hebrew and English.
- Experience in problem-solving within fast-paced, globally distributed, and constantly changing environments.
- High level of professionalism, energy, and sense of urgency to 'make things happen'.
Customer Operation Program Manager in London employer: Earnix
Contact Detail:
Earnix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operation Program Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially in customer operations.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can add value to their team. Highlight your project management skills and how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Operation Program Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operation Program Manager role. Highlight your experience in managing complex projects and any relevant certifications you have. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Use metrics where possible to demonstrate your impact. We’re all about results, so show us how you've made a difference in your previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Earnix
✨Know Your Stuff
Before the interview, dive deep into Earnix's mission and values. Understand their cloud-based solutions and how they impact pricing and underwriting. This knowledge will help you demonstrate your genuine interest in the company and its goals.
✨Showcase Your Project Management Skills
Prepare specific examples from your past experiences that highlight your project management skills. Focus on how you've successfully led complex projects, managed budgets, and mitigated risks. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Since you'll be liaising with senior management and stakeholders, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would keep everyone informed about project progress and outcomes, as effective communication is key in this role.
✨Demonstrate Leadership Qualities
Think of ways you've motivated teams and fostered collaboration in previous roles. Be prepared to share how you handle challenges and support your team members. Showing that you can lead and inspire others will set you apart as a candidate.
