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- Tasks: Lead and oversee multiple projects in Customer Operations to ensure successful delivery.
- Company: Join Earnix, a leader in cloud-based intelligent decisioning for insurers and banks.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact by transforming how global businesses operate with innovative solutions.
- Qualifications: 7+ years in project management, strong communication skills, and fluency in a second language.
- Other info: Collaborative culture with a focus on continuous improvement and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
As a Program Manager you will be playing a pivotal role in overseeing multiple projects within the Customer Operations and Success group to ensure successful delivery aligned with strategic and operational objectives. You will manage the interdependencies among various projects and ensure the overall program goals are met. Additionally, you will oversee programs, develop, and maintain project management standards, metrics, and tools for the enablement of tracking progress and mitigating risks. As a Program Manager, you will work with various stakeholders in the company and in the group to ensure proper planning and excellent execution across all projects and programs.
What you’ll do:
- Program Planning: Develop and articulate the program's strategic and operational objectives in alignment with the organization's goals. Create detailed project plans, including timelines, milestones, and resources required.
- Program Oversight: Oversee and coordinate the execution of multiple projects within the program, ensuring adherence to timelines and quality standards. Monitor progress, identify risks, and implement mitigation strategies. Manage budgets and resource allocation across projects.
- Stakeholder Management: Act as the primary point of contact for stakeholders, fostering strong relationships. Communicate project progress and outcomes effectively to stakeholders at all levels.
- Team Leadership: Lead and motivate project teams, providing guidance and support to ensure objectives are met. Facilitate collaboration among teams and promote a positive work environment.
- Risk Management: Identify potential risks and develop contingency plans to address issues proactively.
- Reporting and Documentation: Prepare and present regular reports on program performance, including key metrics and achievements.
Position Intro: Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since **** with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.
You’ll do it using: Outstanding project management skills, attention to detail, and a proven track record of leading projects, influencing and collaborating across the organization are critical qualities required to excel in this role. Excellent communication and leadership skills and be a pro-active, result-oriented individual with strong interpersonal skills, including verbal, written, and presentation. 7+ years of proven experience in managing complex projects or programs, preferably with relevant certifications (e.g., PMP, PRINCE2) in a SaaS company – A Must. Strong analytical skills with a continuous process improvement approach. Experience in problem solving within fast-paced, globally distributed, and constantly changing environments. High level of professionalism, energy, and sense of urgency to 'make things happen'. Ability to speak either French, Spanish or German fluently.
Customer Operations Program Manager in England employer: Earnix
Contact Detail:
Earnix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Program Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially in customer operations.
✨Tip Number 3
Practice your communication skills. As a Program Manager, you’ll need to convey complex ideas clearly. Mock interviews with friends can help you nail this!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Customer Operations Program Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Operations Program Manager role. Highlight your project management experience and how it aligns with our strategic goals. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your outstanding project management skills and ability to lead teams. We love seeing real-life applications of your talents.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Make sure to communicate your achievements and how they relate to the role without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Earnix
✨Know Your Program Management Inside Out
Make sure you brush up on your project management methodologies, especially if you have certifications like PMP or PRINCE2. Be ready to discuss how you've applied these in past roles, particularly in a SaaS environment, as this will show your depth of knowledge and experience.
✨Master Stakeholder Communication
Since you'll be the primary point of contact for stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed stakeholder relationships and communicated project progress in previous roles.
✨Showcase Your Risk Management Skills
Be prepared to discuss specific instances where you've identified risks and implemented mitigation strategies. This is crucial for the role, so think of concrete examples that highlight your proactive approach to problem-solving.
✨Demonstrate Leadership and Team Collaboration
Think about times when you've led teams or facilitated collaboration among different groups. Share stories that illustrate your leadership style and how you motivate others to achieve project goals, as this will resonate well with the interviewers.
