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- Tasks: Lead and oversee multiple projects to ensure successful delivery and alignment with strategic goals.
- Company: Join Earnix, a global leader in intelligent decisioning for insurers and banks.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced, innovative company transforming the financial sector.
- Qualifications: 7+ years in project management, excellent communication skills, and fluency in a second language.
- Other info: Collaborative culture with a focus on continuous improvement and career advancement.
The predicted salary is between 43200 - 72000 £ per year.
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.
As a Program Manager you will be playing a pivotal role in overseeing multiple projects within the Customer Operations and Success group to ensure successful delivery aligned with strategic and operational objectives. You will manage the interdependencies among various projects and ensure the overall program goals are met. Additionally, you will oversee programs, develop, and maintain project management standards, metrics, and tools for the enablement of tracking progress and mitigating risks. As a Program Manager, you will work with various stakeholders in the company and in the group to ensure proper planning and excellent execution across all projects and programs.
What you’ll do:
- Program Planning: Develop and articulate the program's strategic and operational objectives in alignment with the organization's goals. Create detailed project plans, including timelines, milestones, and resources required.
- Program Oversight: Oversee and coordinate the execution of multiple projects within the program, ensuring adherence to timelines and quality standards. Monitor progress, identify risks, and implement mitigation strategies. Manage budgets and resource allocation across projects.
- Stakeholder Management: Act as the primary point of contact for stakeholders, fostering strong relationships. Communicate project progress and outcomes effectively to stakeholders at all levels.
- Team Leadership: Lead and motivate project teams, providing guidance and support to ensure objectives are met. Facilitate collaboration among teams and promote a positive work environment.
- Risk Management: Identify potential risks and develop contingency plans to address issues proactively.
- Reporting and Documentation: Prepare and present regular reports on program performance, including key metrics and achievements.
Requirements:
- Outstanding project management skills, attention to detail, and a proven track record of leading projects, influencing and collaborating across the organization are critical qualities required to excel in this role.
- Excellent communication and leadership skills and be a pro-active, result-oriented individual with strong interpersonal skills, including verbal, written, and presentation.
- 7+ years of proven experience in managing complex projects or programs, preferably with relevant certifications (e.g., PMP, PRINCE2) in a SaaS company – A Must!
- Strong analytical skills with a continuous process improvement approach.
- Experience in problem solving within fast-paced, globally distributed, and constantly changing environments.
- High level of professionalism, energy, and sense of urgency to 'make things happen'.
- Ability to speak either French, Spanish or German fluently.
Customer Operations Program Manager London, United Kingdom employer: Earnix
Contact Detail:
Earnix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Program Manager London, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially in customer operations.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge.
We think you need these skills to ace Customer Operations Program Manager London, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Program Manager role. Highlight your project management experience, especially in SaaS environments, and don’t forget to mention any relevant certifications like PMP or PRINCE2.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the role. Share specific examples of how you've successfully managed projects and engaged stakeholders in the past.
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, make sure your written application showcases your communication prowess. Use clear, concise language and structure your application well to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Earnix
✨Know Your Program Management Inside Out
Make sure you brush up on your project management skills and methodologies, especially if you have certifications like PMP or PRINCE2. Be ready to discuss how you've successfully managed complex projects in the past, focusing on your strategic planning and risk management abilities.
✨Show Off Your Stakeholder Skills
Prepare examples of how you've built strong relationships with stakeholders in previous roles. Highlight your communication style and how you keep everyone informed about project progress. This is key for a role that requires collaboration across various teams.
✨Demonstrate Your Problem-Solving Prowess
Think of specific instances where you've tackled challenges in fast-paced environments. Be ready to share how you identified risks and implemented effective solutions. This will showcase your analytical skills and proactive approach, which are crucial for this position.
✨Bring Your Energy and Professionalism
Earnix is looking for someone who can 'make things happen'. During the interview, convey your enthusiasm for the role and the company. Share your vision for how you can contribute to their mission and demonstrate your high level of professionalism throughout the conversation.
