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- Tasks: Lead and manage multiple projects to achieve strategic goals in a dynamic environment.
- Company: Earnix, a global leader in intelligent decisioning for insurers and banks.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Why this job: Make a real impact by transforming how global businesses operate with innovative solutions.
- Qualifications: 7+ years in project management, SaaS experience, and relevant certifications.
- Other info: Join a fast-paced team with opportunities for growth and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001, with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.
As a Program Manager in the customer operations organization, you will work with senior management and play a pivotal role in overseeing multiple internal projects to ensure successful strategic and operational objectives. Your role will involve facilitating alignment and communication among project teams, identifying potential challenges, and developing strategies to address them. You will also track progress, report on outcomes, and adjust plans as necessary to stay on target. Additionally, you will lead project management standards, metrics, and tools to enable progress tracking and risk mitigation.
What you’ll do:
- Program Planning: Develop and articulate the program's strategic and operational objectives in alignment with the organization's goals. Create detailed project plans, including timelines, milestones, and resources required.
- Program Oversight: Oversee and coordinate the execution of multiple projects within the program, ensuring adherence to timelines and quality standards. Monitor progress, identify risks, and implement mitigation strategies. Manage budgets and resource allocation across projects.
- Stakeholder Management: Act as the primary point of contact for senior management and stakeholders, fostering strong relationships. Communicate project progress and outcomes effectively to all levels.
- Team Leadership: Lead and motivate project teams, providing guidance and support to ensure objectives are met. Facilitate collaboration among teams and promote a positive work environment.
- Risk Management: Identify potential risks and develop contingency plans to address issues proactively.
- Reporting and Documentation: Prepare and present regular reports on program performance, including key metrics and achievements.
You’ll do it using:
- 7+ years of proven experience in managing complex projects or programs in a SaaS global company
- Relevant certifications (e.g., PMP, PRINCE2)
- Outstanding project management skills and a proven track record of leading projects, influencing, and collaborating across the organization
- Knowledge of the market best-practices in the project management field, with a deep passion for continuous process improvement
- Excellent communication and leadership skills with internal clients and partners
- Being a proactive, result-oriented individual with attention to detail
- Strong interpersonal skills, including verbal, written, and presentation skills, both in Hebrew and English.
- Experience in problem-solving within fast-paced, globally distributed, and constantly changing environments.
- High level of professionalism, energy, and sense of urgency to "make things happen".
Customer Operation Program Manager employer: Earnix
Contact Detail:
Earnix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operation Program Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their mission and values.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Operation Program Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operation Program Manager role. Highlight your experience in managing complex projects, especially in a SaaS environment, and don’t forget to showcase any relevant certifications like PMP or PRINCE2.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about project management and how your skills align with Earnix’s mission. Be sure to mention your experience in stakeholder management and team leadership.
Showcase Your Communication Skills: Since this role involves a lot of communication with senior management and stakeholders, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional while still being personable.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status directly. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Earnix
✨Know Your Stuff
Before the interview, dive deep into Earnix's products and services. Understand their mission-critical solutions and how they impact the insurance and banking sectors. This knowledge will help you articulate how your experience aligns with their goals.
✨Showcase Your Project Management Skills
Prepare specific examples from your past experiences that highlight your project management skills. Be ready to discuss how you've successfully led complex projects, managed budgets, and mitigated risks. Use metrics to demonstrate your impact!
✨Communicate Effectively
Since you'll be liaising with senior management and stakeholders, practice clear and concise communication. Think about how you can convey project progress and outcomes in a way that resonates with different audiences. Tailor your language to suit both technical and non-technical stakeholders.
✨Be Proactive and Solution-Oriented
During the interview, showcase your proactive approach to problem-solving. Discuss how you've identified potential challenges in previous roles and the strategies you implemented to overcome them. This will demonstrate your ability to thrive in fast-paced environments.
