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- Tasks: Lead and oversee multiple projects, ensuring strategic goals are met and risks are managed.
- Company: Earnix, a global leader in cloud-based intelligent decisioning for insurers and banks.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Join a mission-driven team and make a real impact in the financial services industry.
- Qualifications: 7+ years in project management, strong leadership skills, and SaaS experience.
- Other info: Fast-paced, innovative culture with a focus on continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001, with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.
As a Program Manager in the customer operations organization, you will work with senior management and play a pivotal role in overseeing multiple internal projects to ensure successful strategic and operational objectives. Your role will involve facilitating alignment and communication among project teams, identifying potential challenges, and developing strategies to address them. You will also track progress, report on outcomes, and adjust plans as necessary to stay on target. Additionally, you will lead project management standards, metrics, and tools to enable progress tracking and risk mitigation.
What you’ll do:
- Program Planning: Develop and articulate the program's strategic and operational objectives in alignment with the organization's goals. Create detailed project plans, including timelines, milestones, and resources required.
- Program Oversight: Oversee and coordinate the execution of multiple projects within the program, ensuring adherence to timelines and quality standards. Monitor progress, identify risks, and implement mitigation strategies. Manage budgets and resource allocation across projects.
- Stakeholder Management: Act as the primary point of contact for senior management and stakeholders, fostering strong relationships. Communicate project progress and outcomes effectively to all levels.
- Team Leadership: Lead and motivate project teams, providing guidance and support to ensure objectives are met. Facilitate collaboration among teams and promote a positive work environment.
- Risk Management: Identify potential risks and develop contingency plans to address issues proactively.
- Reporting and Documentation: Prepare and present regular reports on program performance, including key metrics and achievements.
You’ll do it using:
- 7+ years of proven experience in managing complex projects or programs in a SaaS global company
- Relevant certifications (e.g., PMP, PRINCE2)
- Outstanding project management skills and a proven track record of leading projects, influencing, and collaborating across the organization
- Knowledge of the market best-practices in the project management field, with a deep passion for continuous process improvement
- Excellent communication and leadership skills with internal clients and partners
- Being a proactive, result-oriented individual with attention to detail
- Strong interpersonal skills, including verbal, written, and presentation skills, both in Hebrew and English.
- Experience in problem-solving within fast-paced, globally distributed, and constantly changing environments.
- High level of professionalism, energy, and sense of urgency to 'make things happen'.
Customer Operation Program Manager in City of London employer: Earnix
Contact Detail:
Earnix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operation Program Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Keep it concise but impactful – you want to leave them wanting to know more about you.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the position.
We think you need these skills to ace Customer Operation Program Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Operation Program Manager role. Highlight your project management experience and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for our team at Earnix.
Showcase Your Achievements: When detailing your past projects, focus on the outcomes and impact you made. Numbers and specific examples can really help us understand your contributions and successes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Earnix
✨Know Your Stuff
Before the interview, dive deep into Earnix's mission and values. Understand their cloud-based solutions and how they impact pricing and underwriting. This knowledge will help you connect your experience with their needs.
✨Showcase Your Project Management Skills
Prepare specific examples of complex projects you've managed, especially in a SaaS environment. Highlight your ability to oversee multiple projects, manage budgets, and implement risk mitigation strategies. Use metrics to demonstrate your success.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since you'll be liaising with senior management and stakeholders, showcase your communication skills by being direct and engaging during the interview. Tailor your language to reflect the professional yet approachable tone of Earnix.
✨Be a Problem Solver
Think of challenges you've faced in previous roles and how you overcame them. Be ready to discuss your proactive approach to problem-solving, especially in fast-paced environments. This will show that you're not just a planner but also someone who can adapt and lead under pressure.
