Family Hub Support Workers (Part-time) in Luton

We are seeking two part time Family Hub Support Workers to join the Early Years Alliance team in Luton. Working within the Flying Start/Family Hub team, delivering services across the town, providing high quality universal and targeted services for families. The role will focus on the under‑fives sessions but also signpost to wider family services. It will promote the Best Start in Life offer including, amongst others, healthy infant feeding practices, parent‑infant relationships, child development and provide wider family support, with the aim of improving children’s health. You will be passionate about making a difference to children and families. Strong IT skills and flexibility to work across multiple Luton sites are essential. Experience supporting families with children showing early developmental delays is highly desirable.

Benefits:

• 25 days annual leave plus 8 bank holidays, pro‑rata for part‑time employees
• Additional annual leave for long service
• Enhanced sickness pay
• Employer and employee contribution pension scheme
• Birthday leave for your birthday
• Regular access to internal and external learning and development opportunities
• A Recruitment Referral Payment Scheme, up to £300 if a referred candidate takes up a role
• Access to Employee Assistant Programme (EAP) – 24/7 helpline, confidential counselling, legal, debt and life management advice, discounts, wellbeing content and resources
• Savings up to 25% on O2 Refresh Airtime Plan for new phone or tablets
• A dedicated mental health First Aider

Main Duties:

• Plan and deliver high quality focused and universal sessions, including evaluation of all sessions and activities to encourage the engagement of parents in their children’s learning, development, health and wellbeing, at various locations in Luton.
• Provide support to new parents across Luton’s diverse communities to help develop secure attachments and build strong parent‑infant relationships.
• Provide infant feeding information to families within sessions to encourage breastfeeding and promote responsive feeding to encourage healthy infant feeding practices and the parent/infant relationship.
• Signpost and support families to access 2‑year and 3‑year funding entitlement as part of a whole family approach.
• Contribute to raising awareness of the Best Start in Life offer for families, the Family Hub/Flying Start services alongside other local public health initiatives.
• Work closely with health services to enable mothers to access the right services at the earliest point in their parenting journey.
• Actively promote the importance of the 1001 critical days.
• Provide accurate information by phone, email, in writing and in person to families and professionals who contact the Family Hub/Flying Start as part of a multi‑partnership approach with vulnerable families, health, social care teams and other professionals.
• Ensure a welcoming inclusive environment and maintain equipment and other resources as directed by senior staff.
• Complete and maintain accurate records on IT systems.
• Provide data and information to support the completion of monthly and quarterly performance reports.
• Understand and comply with the Early Years Alliance policies and procedures, including health and safety and child protection, in a manner that promotes equality of opportunity and access and fosters anti‑discriminatory practice.
• Perform all duties and responsibilities in compliance with the policies and procedures of the Luton Safeguarding Children Partnership.
• Maintain confidentiality and keep accurate up to date records within data protection guidelines.
• Attend various marketing and partnership events as directed across Luton.
• Able to work flexibly, when required, including Saturdays by rota.

Essential Criteria:

• NVQ 3 Early Years Care and Education or equivalent qualification, or in‑depth proven experience of working with children and families, with a good working knowledge of the EYFS.
• Proven effective communication skills – able to communicate effectively in person and in writing, with professionals, staff, early help and social care teams and other organisations.
• Experience of a successful multi‑agency approach with professionals, early help teams, social care teams and other early years settings.
• Knowledge of the aims, objectives and ethos of Children’s Centres/Family Hubs and other national developments of services for children aged 0‑5 years.
• Good understanding and knowledge of Safeguarding children and young people and relevant safeguarding processes and procedures.
• Good IT skills including use of Microsoft 365 including Word, internet and email.
• Commitment to Early Years Alliance aims and strategic objectives.
• Understanding and commitment to equal opportunities, inclusion and diversity.
• Willingness and commitment to undertake further training.
• Work flexibly across the week, including Saturdays on a rota, and some twilight sessions, to meet the needs of Family Hub service delivery.
• Able to demonstrate an understanding of the Alliance’s performance standards and values.
• Ability to travel to delivery sites across Luton.

Desirable Criteria:

• Good understanding of Luton.
• Fluent in multiple languages.
• Trained in an evidence‑based parenting programme.
• 2‑day Local Authority Safeguarding children and young people certificate.
• Good understanding of Special Educational Needs and Disabilities.

This is a fixed term contract until 31st March 2028. Hours per week: 16. Weeks per year: 52. Interview date: 13th February 2026.

The Alliance is committed to safeguarding and promoting the welfare of children and young people. It is a requirement of all staff that they share this commitment and follow the prescribed policy and procedures to continuously promote a culture of safeguarding across the whole organisation. The charity is committed to safeguarding and promoting the welfare of children and equal opportunities in employment.