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- Tasks: Support training events and manage customer interactions in a dynamic team.
- Company: Join Early Excellence, a leader in early years education with a strong reputation.
- Benefits: Enjoy 25 days annual leave, potential remote work, and a vibrant team atmosphere.
- Why this job: Make a real impact on children's education while advancing your career.
- Qualifications: 2+ years of admin experience and proficiency in Microsoft Office required.
- Other info: Fast-paced environment with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Join the Early Excellence Training & Events Administration Team.
Company Overview
Early Excellence is a well‐established, dynamic, and innovative company with an outstanding reputation for supporting schools across the UK and internationally. Specialising in high‐quality early years education for children aged 2–7, we focus on school improvement by advising leaders, training teachers, and equipping classrooms and outdoor areas. Passionate about children's learning and development, our mission is to enhance the educational experience of young learners through exceptional products, services, and professional support. Early Excellence is committed to Safeguarding and Child Protection, modelling best practice procedures and holding a strong culture for keeping children and vulnerable adults safe.
Position Overview
We have a fantastic opportunity for a Training & Events Administrator. Working in a fast‐paced, dynamic team, this is a highly rewarding role for someone who has strong administrative skills and enjoys interacting with and supporting customers. You will be an experienced administrator seeking to advance your career with the opportunity for future career progression. The key to being successful is having a strong drive for success and a passion for going above and beyond to get the job done. With the right experience, personality fit and an attention to detail mindset, this role will bring great rewards. You should also be professional, approachable, and able to work effectively and collaboratively with people at all levels across the business.
- Answering telephone calls from customers and suppliers and connecting them through to the correct internal department.
- Management of the admin inbox, forwarding any correspondence to the relevant department, and responding to customer queries.
- Booking accommodation and transportation for trainers.
- Liaising with trainers to obtain course materials and formatting presentations.
- Maintain and carry out processes in place in relation to presentations, monitoring records, spreadsheets and databases.
- Creating and managing course booking enquiries through the online booking system including raising credit notes and amending course booking orders as required.
- Assisting customers and delegates with technical enquiries relating to the online learning portal and booking system.
- Producing and sending pre and post course communications to course delegates.
- Setting up online webinars, IT support and ensuring all course materials, evaluation forms and marketing materials are sent out.
- Processing of evaluation forms and sending feedback to trainers.
- First line technical support for delegates and speakers using webinar platforms such as Zoom and Go to Webinar.
- Editing webinar recordings to be used on the online training portal and uploading course materials.
- Assisting with the administration and technical webinar support of external and national courses and events as required.
- Assisting the wider team and the senior leadership team as required.
Key Experience / Skills
- Previous administration experience with sole responsibility for success of key tasks – minimum of 2 years required.
- Educated to degree level (desirable).
- Experience of using webinar software such as Zoom, Microsoft Teams and GoToWebinar (preferred).
- Professional telephone manner, experience, and confidence to deal with calls and queries.
- Excellent communication skills and a keen eye for detail and presentation.
- Strong working knowledge and proficiency of Microsoft Office (PowerPoint, Word, Excel) is a necessity.
- Ability to deliver high quality, accurate work within required deadlines.
Key Attributes & Commitments
- Passionate about delivering a high level of customer service.
- Excellent communication and interpersonal skills.
- Makes positive contributions to the wider team.
- Highly motivated and flexible.
- Highly organised with a proactive, "can-do" mindset.
- The ability to prioritise workload to deliver on deadlines.
- Strong attention to detail and a methodical approach.
- Ability to work independently and manage priorities effectively.
- Comfortable working in a fast‐paced office environment and confident on the phone.
Hours: Full time, 8:30am – 5:00pm, Monday to Friday.
Contract Term: Full time, Permanent.
Location: Elland, West Yorkshire – Office based.
What We Offer
- Highly professional, great team atmosphere.
- 25 days annual leave (rising to 27 days with service) plus all public/bank holidays and an extra day off for your birthday.
- Potential for remote working, one day a week.
- On‐site free parking.
- Modern office facilities.
How To Apply
If you have the skills and experience outlined above and would like to be considered for this role, please apply to recruitment@earlyexcellence.com.
Training & Events Administrator in London employer: Early Excellence Limited
Contact Detail:
Early Excellence Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Events Administrator in London
✨Tip Number 1
Get to know the company inside out! Research Early Excellence, their mission, and their values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers and colleagues, make sure you can articulate your thoughts clearly and confidently. Role-play common scenarios to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. It’s a great way to get insider info and make a good impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Training & Events Administrator in London
Some tips for your application 🫡
Show Off Your Admin Skills: Make sure to highlight your previous administrative experience in your application. We want to see how you've successfully managed key tasks and what makes you a pro at keeping things organised!
Be Personable: Since this role involves interacting with customers and trainers, let your personality shine through! Use a friendly tone in your written application to show us you're approachable and ready to support others.
Attention to Detail is Key: We love candidates who pay attention to detail. Double-check your application for any typos or errors, and make sure it’s well-presented. This shows us you care about quality work!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Early Excellence Limited
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Early Excellence's mission and values. Familiarise yourself with their focus on early years education and how your skills as a Training & Events Administrator can contribute to their goals.
✨Showcase Your Skills
Be ready to discuss your previous administrative experience in detail. Highlight specific examples where you've successfully managed tasks independently, especially those that demonstrate your attention to detail and ability to work under pressure.
✨Prepare for Technical Questions
Since the role involves using webinar software like Zoom and GoToWebinar, brush up on your technical knowledge. Be prepared to answer questions about your experience with these tools and how you would handle technical issues during events.
✨Demonstrate Your Customer Service Skills
Early Excellence values high-quality customer service, so think of examples where you've gone above and beyond for customers. Show your enthusiasm for helping others and your ability to communicate effectively, both over the phone and in writing.
