Sales Coordinator in Elland

Specialists in EYFS & KS1 School Improvement Professional Provider of Training & Consultancy Experts in Classroom Planning & Outdoor Design Leading Supplier of Quality Furniture & Resources Specialists in EYFS & KS1 School Improvement Professional Provider of Training & Consultancy Experts in Classroom Planning & Outdoor Design Leading Supplier of Quality Furniture & Resources

Sales Coordinator

Company Overview

Early Excellence is a well-established, dynamic, and innovative company with an outstanding reputation for supporting schools across the UK and internationally. Specialising in high-quality early years education for children aged 2–7, we focus on school improvement by advising leaders, training teachers, and equipping classrooms and outdoor areas.

Passionate about children’s learning and development, our mission is to enhance the educational experience of young learners through exceptional products, services, and professional support.

Early Excellence is committed to Safeguarding and Child Protection, modelling best practice procedures and holding a strong culture for keeping children and vulnerable adults safe.

About the Role

The Sales Coordinator plays an important role in delivering an excellent customer experience and supporting the success of the wider Sales team.

We are looking for an excellent, warm communicator and genuine team player who takes pride in helping customers and colleagues. You will build positive relationships, listen carefully and be prepared to go the extra mile to ensure customers receive the high standard of service associated with Early Excellence.

You will enjoy working collaboratively, supporting your manager and colleagues, sharing information and contributing positively to a strong team culture. You will understand that great customer service comes from people working together and taking shared responsibility for delivering the best possible experience.

You will support customers from initial enquiry through to delivery, following up quotations, processing orders and coordinating with colleagues across the business.

Above all, you will be proactive, organised and solutions-focused, taking ownership of enquiries, finding solutions and following things through.

Key Responsibilities

• Respond to customer enquiries by telephone, email and website chat in a friendly, knowledgeable and professional manner.
• Develop a strong understanding of our furniture, resources, collections and outdoor ranges so you can confidently advise customers.
• Listen carefully to customer needs, provide helpful and accurate advice, and take ownership of enquiries through to resolution.
• Support customers with product information, pricing, availability and delivery queries.
• Proactively follow up customer enquiries and quotations, ensuring opportunities and agreed actions are progressed.
• Accurately raise and process customer orders, completing the necessary checks to ensure customer, order and delivery information is correct.
• Maintain accurate customer and order information on company systems to help support wider CRM projects.
• Go the extra mile to find solutions for customers, working with colleagues across the business to deliver an excellent customer experience.
• Work collaboratively with Sales, Warehouse, Transport, Finance and Supply colleagues to deliver an excellent customer experience.
• Follow the correct processes for more complex product ranges and deliveries.
• Maintain accurate records and paperwork to support customer orders and deliveries.
• Keep up to date with new products, range changes, promotions and product launches.
• Understand relevant product and safety guidance and communicate this appropriately to customers.
• Support the Sales Team Leader and wider Sales team, sharing information, helping colleagues and contributing to team priorities.
• Share and help support the sales team manage customer feedback and complaints.
• Call schools and customers to help confirm delivery dates and delivery requirements.
• Contribute positively to a supportive, collaborative and customer-focused team culture, stepping in to help colleagues when needed.

Skills & Experience Required

Essential

• Excellent, warm and confident communication skills with a genuine commitment to delivering exceptional customer service and going the extra mile.
• A genuine team player, who enjoys working collaboratively, supporting their manager and colleagues and contributing positively to a strong team culture.
• Comfortable using IT systems and learning new technology and software.
• Well organised, with the ability to prioritise tasks and manage workload effectively in a busy environment.
• Strong attention to detail and the ability to work accurately, even when working to tight deadlines.
• Able to contribute to team and company objectives and work effectively within agreed processes.

Desirable

• Previous experience in sales, customer service, order processing or a similar customer-facing role.
• Experience of using a CRM, customer database or order-processing system.
• Experience of proactively following up customer enquiries or quotations and helping progress opportunities through to order.
• Previous experience within education, furniture or a product-led business would be an advantage.

Contract Details

• Contract Type: Permanent, Full-time (38.75 hours per week)
• Working Hours: Monday to Friday, 8.30am – 5.00pm
• Salary: £26,500 to £28,500 per annum, depending on experience.
• Location: Elland, West Yorkshire. This role is to have a minimum of 4 days in the office, upon completion of your probationary period.

What We Offer

• A welcoming, professional and collaborative team environment
• 25 days’ annual leave, increasing to 27 days with service, plus bank holidays
• An extra day’s leave for your birthday
• Free on-site parking
• Modern office facilities and an inspiring working environment
• 25% staff discount
• Ongoing opportunities for learning, development and professional growth

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