IT Support and Systems Administrator

Job Purpose

To provide first-line IT support and ensure the smooth operation, configuration, and maintenance of all IT systems, infrastructure, and digital platforms across the organisation. The role involves hands-on technical support, system administration, and coordination with internal teams and external vendors.

Key Responsibilities

IT Support & Troubleshooting

· – Provide first-line technical support to staff across all departments.

· – Diagnose and resolve hardware, software, and network issues.

Network Administration

· – Manage network switches, cabling, and VLAN configurations.

· – Monitor and maintain network performance and security.

WiFi & Connectivity

· – Configure and maintain concession WiFi access points.

· – Ensure reliable wireless connectivity across all operational areas.

Security Systems

· – Administer and maintain CCTV systems.

· – Manage user profiles and access permissions for alarm systems.

Audio & PA Systems

· – Control amplifiers and PA systems.

· – Edit and program PA announcements and playlists.

Telecommunications

· – Manage mobile and desktop phone systems.

· – Configure hunt groups and call agent programming.

KCPOS Administration

· – Manage user accounts and permissions.

· – Configure menu items, product modifiers, and kitchen printer mapping.

Sage Integration

· – Administer customer groups, discount groups, and product group discounts.

Magento Platform

· – Replicate Sage settings within Magento for consistency across platforms.

Skills & Qualifications

Essential:

· – Proven experience in IT support or system administration.

· – Strong understanding of networking (switches, VLANs, cabling).

· – Experience with POS systems (preferably KCPOS).

· – Familiarity with Sage and Magento platforms.

· – Ability to manage audio systems and PA configurations.

· – Excellent problem-solving and communication skills.

Desirable:

· – Relevant IT certifications (e.g., CompTIA, Cisco, Microsoft).

· – Experience with CCTV and alarm systems.

· – Knowledge of telephony systems and call routing.

Working Conditions

Office-based with occasional travel to concession sites.

May require out-of-hours support during system upgrades or emergencies.

Job Types: Full-time, Permanent

Pay: £12.50-£17.00 per hour

Expected hours: No more than 45 per week

Benefits:

• Bereavement leave
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Sick pay
• Store discount

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Network infrastructure: 1 year (preferred)

Work Location: In person