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- Tasks: Lead a dynamic team and oversee the smooth running of our reception operations.
- Company: Join a forward-thinking GP practice dedicated to patient care.
- Benefits: Enjoy a competitive salary, pension scheme, and employee discounts.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: GCSE or equivalent required; experience in a GP practice is a plus.
- Other info: Full-time role with opportunities for professional growth and team collaboration.
The predicted salary is between 27000 - 33000 £ per year.
Job Summary
A new and exciting opportunity has arisen for an accomplished and highly motivated Reception Supervisor to join the team at Earls Court Medical Centre.
The successful candidate will be motivated, committed, and forward-thinking with experience working within a GP Practice.
Hours: 37.5 hours per week (Monday to Friday)
Duties
- Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities
- Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
- Completing staff appraisals as required
- Identifying and delivering team training where required
- Compiling administration staff rotas
- Reviewing and updating all administrative and reception policies and procedures as required
- Supporting the management team in the compilation of practice reports and the practice development plan
- Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation
- Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies
- Coordinating the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences
- Coordinating the home visits.
- Updating the appointment system to reflect leave and other approved absences
- Providing initial guidance and advice to patients who wish to verbally complain
- Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
- Acting as building fire marshal, ensuring evacuation lists are current and that the visitors\’ log is used appropriately
Secondary Duties
- Deputise for the operations/deputy practice manager during periods of absence
- Partake in audit as directed by the audit lead
- Coordinate and produce meeting agendas and record the minutes of meetings
- Support the practice manager in the maintenance of the practice website and social media accounts
- Monitor and promote the use of the Friends and Family Test
- Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives
- Assist with QOF targets
- Schedule and take minutes for the Patient Participation Group meetings
Qualifications
- GCSE or equivalent (required)
Job Type: Full-time
Pay: £13.00-£15.00 per hour
Benefits:
- Company pension
- Employee discount
Work Location: In person
Reception Supervisor employer: Earl’s Court Medical Centre
Contact Detail:
Earl’s Court Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in GP practices. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the practice. Know their values, recent news, and how they operate. This shows you’re genuinely interested and helps you tailor your answers to fit their culture.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience managing teams and handling administrative tasks, as these are key for the Reception Supervisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in GP practices and any relevant supervisory roles. We want to see how your skills match the Reception Supervisor position, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Earls Court Medical Centre. Share your passion for patient care and how you can contribute to our practice’s success.
Showcase Your Leadership Skills: As a Reception Supervisor, you’ll be managing a team. Highlight any previous experience you have in leading or training staff. We love seeing examples of how you’ve supported team development and improved processes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our practice and what we stand for!
How to prepare for a job interview at Earl’s Court Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception Supervisor. Familiarise yourself with the specific duties mentioned in the job description, like managing staff and coordinating home visits. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be line managing administrative staff. Prepare examples from your past experiences where you've successfully led a team or supported staff development. Highlighting your ability to guide and motivate others will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, such as dealing with patient complaints or managing staff absences. Think of relevant scenarios from your previous roles and how you resolved them. This will showcase your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the practice's approach to continuous improvement or how they support staff training. This shows your enthusiasm for the role and helps you gauge if the practice aligns with your values.
