Practice Manager in City of London

We are looking to appoint an experienced and highly motivated GP Practice Manager to lead the day-to-day operations of our busy, patient-focused GP practice. The successful candidate will provide strong operational and strategic leadership to ensure the delivery of high-quality primary care services. Working closely with the GP Partners and wider practice team, you will be responsible for overseeing practice performance, workforce management, patient services, compliance with CQC standards, and the effective use of resources. You will lead on service improvement and change management, ensuring robust governance, safety, and administrative processes are maintained at all times. This is an excellent opportunity for a proactive and forward-thinking leader who is passionate about supporting staff, enhancing patient experience, and contributing to the continued development of a thriving general practice.

What We Offer

• Competitive salary, dependent on skills and experience
• A supportive, friendly, and collaborative working environment
• Opportunities for ongoing training and professional development
• The chance to play a key role in shaping and improving patient care within a committed primary care team

Main duties of the job

• The Practice Manager will be responsible for the day-to-day smooth running of the Practice, including:
• Operational management of practice services and workflows
• Leadership, line management, recruitment and staff development
• Oversight of practice finances, budgeting and financial planning
• Coordination of clinical governance, CQC compliance and quality improvement activities
• Supporting the delivery of enhanced services, QOF, IIF and contractual requirements
• Implementing policies, procedures and driving service development initiatives
• Liaison with patients, staff, external contractors, the ICB, PCN and wider stakeholders

About us

Earls Court Medical Centre is a friendly and supportive GP Practice located in Central/West London, serving a diverse patient population of approximately 6,800 patients. We are committed to delivering high-quality, patient-centred primary care and providing an accessible, safe and efficient service to our local community. Our multidisciplinary team includes experienced GPs, Clinical Pharmacists, Practice Nurses, HCA and social prescribers, all supported by a skilled administrative and care navigation team. We work collaboratively to provide personalised care, support effective long-term condition management and improve access to healthcare through innovative systems and online triage. We pride ourselves on being an inclusive, forward-thinking practice that values innovation, staff wellbeing and continuous improvement, ensuring we offer the best possible care to our patients while maintaining a positive and supportive working environment.

Job responsibilities

• Oversee the day-to-day running of the practice, ensuring smooth and effective service delivery.
• Lead on HR functions including recruitment, staff development, wellbeing and performance management.
• With support from book keeper, payroll company and accountants, oversee practice finances including budgets, payroll, income streams (QOF, IIF, LES/DES, PCN) and business planning.
• Ensure full compliance with CQC standards, GDPR, DSPT, Health & Safety and safeguarding requirements.
• Drive digital transformation, maximising tools to streamline workflows.
• Support strategic planning, estates development and future service expansion.
• Act as key liaison for PCN, ICB, external organisations and local health system partners.
• Engage with patients through the PPG and digital communication channels.
• Work collaboratively with GP Partners to maintain an efficient, compassionate and sustainable practice environment.

Person Specification

Qualifications

• Educated to A-Level standard (or equivalent).
• Good standard of education with strong literacy and numeracy skills.
• Relevant management qualification or degree (e.g., healthcare management, business, leadership).
• AMSPAR Level 5 or equivalent primary care management qualification.
• Associate or Full Membership of the IGPM.

Experience

• Minimum of 2 years management experience within the NHS or in GP Practice management, with a proven track record of delivering results.
• Experience managing people in a changing and dynamic environment.
• Experience working effectively within teams, with the ability to build and promote strong team spirit.
• Experience in financial management, including understanding of budgeting, bookkeeping and payroll processes.
• Experience of working with the general public and managing complex or sensitive situations.
• Experience implementing new systems, workflows or service improvements.
• Experience using SystmOne clinical system.
• Experience working within PCNs or ICB structures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.