At a Glance
- Tasks: Lead a team to deliver outstanding customer service and drive sustainable savings growth.
- Company: Join the Earl Shilton Building Society, a people-focused organisation that values its members.
- Benefits: Enjoy a competitive salary, pension scheme, holiday entitlement, and learning opportunities.
- Other info: Be part of a supportive culture that encourages personal development and impactful contributions.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in Financial Services and strong leadership abilities are essential.
The predicted salary is between 29700 - 36300 £ per year.
Lead a team. Deliver outstanding service. Make a real difference.
We're looking for an experienced and motivated Savings Team Leader to join our Operations and Distribution team here at the Earl Shilton Building Society.
This is an exciting opportunity for a people-focused leader who is passionate about delivering exceptional customer service, developing colleagues and ensuring customers receive fair outcomes.
You'll play a key role in leading our Savings Team, supporting our members and prospective savers, and helping to drive sustainable savings growth for the Society.
As the first point of escalation for complex queries, you'll combine strong leadership skills with operational excellence, ensuring savings administration is completed accurately, efficiently and in line with regulatory requirements.
You'll also support continuous improvement initiatives that enhance both the customer and colleague experience.
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
- Leading and Developing Your Team
- Managing and prioritising daily workloads to achieve service level targets.
- Coaching, motivating and developing colleagues through regular feedback and support.
- Supporting induction, training and competency development.
- Creating a positive, collaborative and high-performing team culture.
- Delivering Excellent Customer Outcomes
- Leading the team to provide outstanding service across telephone, email, secure messaging and other channels.
- Acting as a point of escalation for complex customer enquiries, complaints and vulnerable customer situations.
- Ensuring customers receive clear communication, fair treatment and positive outcomes.
- Maintaining high standards of accuracy across customer records and correspondence.
- Managing Risk and Compliance
- Ensuring adherence to Savings procedures, Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
- Monitoring quality, accuracy and timeliness across savings administration activities.
- Supporting audits, quality reviews and control checks.
- Promoting strong risk awareness and regulatory compliance within the team.
- Driving Operational Excellence
- Monitoring service levels, team performance and operational activity.
- Identifying opportunities to improve efficiency, quality and customer experience.
- Supporting the implementation of new products, processes and system enhancements.
- Escalating emerging risks, trends and service concerns appropriately.
- Supporting Commercial Success
- Helping to drive sustainable savings growth and customer retention.
- Supporting account opening, funding activities and enquiry conversion.
- Encouraging proactive engagement with savers approaching maturity.
- Using management information to improve productivity and service performance.
Essential Experience
- Experience working within a Financial Services environment.
- Previous experience leading, coaching or supervising colleagues.
- Experience operating within a regulated environment.
- Proven ability to follow and apply policies, procedures and controls accurately.
- Experience managing workloads and meeting service standards.
Essential Skills
- Excellent communication skills across telephone, written and digital channels.
- Strong leadership and coaching capability.
- Good organisational and prioritisation skills.
- High levels of accuracy and attention to detail.
- Ability to identify risks, solve problems and make effective decisions.
- Strong customer focus and commitment to delivering great outcomes.
Desirable
- Experience within savings operations or retail banking.
- Knowledge of savings products and customer service operations.
- Understanding of FCA regulatory requirements and Consumer Duty principles.
You'll be joining a Society that genuinely values its people, its members and the communities it serves.
We offer a supportive environment where colleagues are encouraged to develop, contribute ideas and make a meaningful impact.
In return, you'll benefit from
- Competitive salary
- Pension scheme
- Holiday entitlement
- Learning and development opportunities
- Employee wellbeing support
- A collaborative and inclusive working culture
- Ready to apply? xgikmsk
If you're an experienced Financial Services professional with a passion for leading people and delivering exceptional customer outcomes, we'd love to hear from you.
Apply today and help shape the future of our savings service.
Savings Team Leader in Leicester employer: Earl Shilton Building Society
Earl Shilton Building Society values its employees and fosters a culture of collaboration and support. The company offers competitive benefits, including healthcare access and paid leave, while encouraging professional development through training opportunities. Employees play a vital role in helping members achieve their home ownership goals, making it a rewarding place to work.
Contact Details:
Earl Shilton Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Savings Team Leader in Leicester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Earl Shilton Building Society. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Savings Team Leader in Leicester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Earl Shilton Building Society.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Earl Shilton Building Society's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Earl Shilton Building Society
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Earl Shilton Building Society.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Earl Shilton Building Society will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Earl Shilton Building Society employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
