Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client relationships and ensure successful campaign delivery while managing a dynamic team.
- Company: Join Ear to the Ground, a global leader in sport, gaming, and entertainment marketing.
- Benefits: Enjoy flexible working, birthday off, enhanced parental leave, and private medical insurance.
- Why this job: Be the trusted advisor for top brands like Nike and PlayStation, making a real impact.
- Qualifications: 5+ years in agency brand communications with strong client servicing and leadership skills.
- Other info: Thriving culture focused on growth, creativity, and employee well-being.
The predicted salary is between 36000 - 60000 £ per year.
THE DETAILS:
- Department/Hub: Client Services
- Reports to: Senior Business Director
- Responsible for: Account Manager
- Hours: Full time, permanent
- Location: Manchester, Northern Quarter. We operate a Hybrid working policy of ideally minimum 3 days in Manchester HQ per week.
THE ROLE:
We’re looking for an Account Director who will be the trusted advisor to the Client on behalf of the agency. You’ll be the key client point of contact, representing the client’s views to the wider agency in the delivery of projects in order to deliver brilliant and effective campaigns. You’ll have overall responsibility for the management of client campaigns in order to maximise their performance for both the client and the agency. You will lead the growth of our relationship and remit with our clients.
KEY RESPONSIBILITIES:
- Own the client relationship and take responsibility for overall client success and satisfaction.
- Lead your team to ensure that all key project documents and updates are delivered to the Client on time and to the required standard, following our agency process.
- Work with all other internal teams to provide flawless delivery of campaigns whilst ensuring that the project and account hit the client’s and the company’s KPI’s.
- Proactively identify new opportunities and areas of growth within designated clients.
- Management and development of junior staff members including your designated Account Manager.
- Ensure clear, high quality internal briefs are provided for all internal departments so that teams can manage and deliver an excellent creative response that will be effective for the client.
- Take responsibility for the financial reporting of designated accounts. Work with all other departments to develop and maintain clear accurate budgets as well as their administration in finance software, to ensure efficiencies and maximum commercial performance.
- Own account growth plans for each account and demonstrate how you will help develop each account.
- Lead and coordinate pitch presentations and material/collateral with the relevant departments and staff.
- Alongside agency colleagues, present creative responses, strategy and insight ideas and concepts to the client.
- Work with relevant internal departments to monitor the effectiveness of projects and campaigns developing and contributing to the project evaluation.
KEY REQUIREMENTS:
- 5 years+ in agency brand communications.
- Experience working as a successful Account Director.
- Strong Client Servicing experience.
- Ability to spot opportunities.
- A track record of developing and growing accounts.
- A track record of developing client leads, pitches and presentations.
- Results focused and a drive for effective campaigns.
- Ability to lead pitches and presentations.
- Excellent organisational and time management skills.
- Excellent communication and 'people skills', for working with a range of colleagues and clients.
- Good experience of leading and motivating a team.
- Keen eye for detail.
- A creative approach to every project and opportunity.
- Great presentation and pitching skills.
- Understanding of the importance of research and insight in creative.
- Good business sense and the ability to work to budgets.
- Understanding on how to deliver joined up campaigns.
- A love of contemporary culture, sport and/or gaming.
THE AGENCY:
Ear to the Ground is a global sport, gaming, and entertainment creative agency with a unique model that sets us apart. We are driven by Fan Intelligence®, our global network of 12,000 influential tastemakers and fans. Our real-time insight into what fans truly want enables us to create compelling work that consistently pushes the boundaries of culture. We pride ourselves on being the agency that listens better than anyone to solve our clients' challenges, maximise their sport, gaming and entertainment partnerships, and ultimately build brands that lead culture. We’ve helped clients including Nike, PlayStation, JD, NBA, Coca-Cola and 2K turn fans into consumers by delivering culturally relevant, fan-first campaigns that inspire emotional connection and measurable business impact.
OUR CULTURE:
We are dedicated to making Ear to the Ground an amazing place to work where people grow, develop and thrive. We pride ourselves on our dynamic and exciting culture, excellent support of staff and fantastic benefits package. We have made it our mission to lead the way in being an inspiring, future-thinking, creative agency and are invested in our people because they are the ones that will make that happen.
Some of our benefits include:
- Flexible & hybrid working
- Birthday off
- Workplace nursery benefit
- Enhanced maternity, paternity and shared parental leave
- Private medical insurance and health cash plan
- Enhanced sick leave and mental health support
- Cycle to Work scheme
- Personal development coaching + more
Account Director Client Services · Manchester · employer: Ear To The Ground Limited
Contact Detail:
Ear To The Ground Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director Client Services · Manchester ·
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their campaigns and be ready to discuss how you can contribute to their success. Show them you’re not just another candidate; you’re genuinely interested in what they do!
✨Tip Number 3
Practice your pitch! Whether it’s for a formal interview or a casual chat, being able to clearly articulate your experience and how it aligns with the role is key. Make sure you can highlight your achievements and how you’ve driven results in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly. Let’s make it happen together!
We think you need these skills to ace Account Director Client Services · Manchester ·
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your relevant experience in client servicing and account management, and show us how you can bring value to our team.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your successes! Share specific examples of how you've grown accounts or led successful campaigns. Numbers and results speak volumes!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits our dynamic culture, so don’t be afraid to show us what makes you unique and passionate about the industry.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Ear To The Ground Limited
✨Know Your Client Inside Out
Before the interview, research the agency's key clients and their campaigns. Understand their brand values and recent projects to demonstrate your knowledge and how you can contribute to their success.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and managing client relationships. Share specific examples of how you've motivated your team and driven account growth, as this role requires strong leadership.
✨Prepare for Pitch Presentations
Since you'll be leading pitch presentations, practice presenting your ideas clearly and confidently. Think about how you would approach a pitch for a potential client and be ready to share your creative strategies.
✨Demonstrate Your Results-Driven Mindset
Highlight your track record of delivering effective campaigns and achieving KPIs. Use metrics and specific outcomes from past projects to illustrate your ability to drive results and maximise client satisfaction.
