At a Glance
- Tasks: Lead a team in managing casualty claims and ensure efficient handling of complex cases.
- Company: Established London Market insurance business with a focus on casualty claims.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Join a respected company and influence the future of claims handling.
- Why this job: Make a real impact in claims management while developing your leadership skills.
- Qualifications: Strong casualty claims experience and previous team leadership or mentoring roles.
The predicted salary is between 60000 - 75000 £ per year.
An established London Market insurance business is looking to appoint a Claims Manager to join its specialist casualty claims function. This is an excellent opportunity for an experienced casualty claims professional who enjoys a balance of technical claims handling, team leadership, stakeholder engagement and portfolio oversight. The successful candidate will manage a small team of claims professionals while retaining oversight of a varied casualty claims portfolio, predominantly focused on general liability and public liability across UK and Ireland business, with some exposure to international and US claims.
Key responsibilities will include:
- Managing and supporting a small team of casualty claims professionals, including workflow, development, performance and technical guidance.
- Overseeing a portfolio of casualty claims from notification through to conclusion, including coverage, liability, quantum, reserving and settlement strategy.
- Providing hands-on technical input on complex and high-value matters, including large loss reporting and escalation where required.
- Ensuring claims are handled fairly, efficiently and in line with internal standards, regulatory requirements and service expectations.
- Working closely with brokers, insureds, lawyers, loss adjusters, TPAs, underwriters, actuaries and other internal teams throughout the claims lifecycle.
- Supporting client meetings, market engagement and claims review discussions where required.
- Monitoring claims trends, portfolio performance and emerging legal or regulatory developments.
- Maintaining strong file quality, accurate reporting and clear audit trails across the team.
- Driving continuous improvement across claims handling, service delivery, reporting and operational processes.
- Contributing to a collaborative, commercially aware and technically strong claims environment.
Requirements:
- Strong technical casualty claims experience gained within the London Market.
- Previous people management, mentoring or team leadership experience.
- A background handling general liability, public liability or wider casualty claims.
- Confidence managing complex claims involving coverage, liability, reserving and negotiation.
- Experience working with brokers, clients, panel lawyers, TPAs and internal stakeholders.
- Strong analytical, organisational and decision-making skills.
- The ability to manage competing priorities across both technical claims work and team management.
- A collaborative approach, with the confidence to provide challenge and direction where needed.
- Good awareness of relevant regulatory, legal and market developments.
- Strong written and verbal communication skills, including the ability to present claims information clearly.
This role would suit a technically strong casualty claims professional who is ready to take on a broader leadership role, or an existing claims manager looking for a varied position within a respected London Market environment. The position offers the opportunity to influence claims outcomes, support the development of a small specialist team and play an active role in the ongoing performance of a casualty claims portfolio.
Claims Manager (Permanent) in London employer: Eames Consulting
Join a leading London Market insurance business that values expertise and collaboration, offering a dynamic work environment where your contributions directly impact claims outcomes. With a strong focus on employee development, you will have the opportunity to lead a dedicated team while managing a diverse portfolio of casualty claims across the UK and Ireland, all within a supportive culture that encourages continuous improvement and professional growth.
