Claims Manager (Insurance) (Permanent) in London

An established London Market insurance business is looking to appoint a Claims Manager to join its specialist casualty claims function. This is an excellent opportunity for an experienced casualty claims professional who enjoys a balance of technical claims handling, team leadership, stakeholder engagement and portfolio oversight. The successful candidate will manage a small team of claims professionals while retaining oversight of a varied casualty claims portfolio, predominantly focused on general liability and public liability across UK and Ireland business, with some exposure to international and US claims.

Key responsibilities will include:

• Managing and supporting a small team of casualty claims professionals, including workflow, development, performance and technical guidance.
• Overseeing a portfolio of casualty claims from notification through to conclusion, including coverage, liability, quantum, reserving and settlement strategy.
• Providing hands-on technical input on complex and high-value matters, including large loss reporting and escalation where required.
• Ensuring claims are handled fairly, efficiently and in line with internal standards, regulatory requirements and service expectations.
• Working closely with brokers, insureds, lawyers, loss adjusters, TPAs, underwriters, actuaries and other internal teams throughout the claims lifecycle.
• Supporting client meetings, market engagement and claims review discussions where required.
• Monitoring claims trends, portfolio performance and emerging legal or regulatory developments.
• Maintaining strong file quality, accurate reporting and clear audit trails across the team.
• Driving continuous improvement across claims handling, service delivery, reporting and operational processes.
• Contributing to a collaborative, commercially aware and technically strong claims environment.

Requirements:

• Strong technical casualty claims experience gained within the London Market.
• Previous people management, mentoring or team leadership experience.
• A background handling general liability, public liability or wider casualty claims.
• Confidence managing complex claims involving coverage, liability, reserving and negotiation.
• Experience working with brokers, clients, panel lawyers, TPAs and internal stakeholders.
• Strong analytical, organisational and decision-making skills.
• The ability to manage competing priorities across both technical claims work and team management.
• A collaborative approach, with the confidence to provide challenge and direction where needed.
• Good awareness of relevant regulatory, legal and market developments.
• Strong written and verbal communication skills, including the ability to present claims information clearly.

This role would suit a technically strong casualty claims professional who is ready to take on a broader leadership role, or an existing claims manager looking for a varied position within a respected London Market environment. The position offers the opportunity to influence claims outcomes, support the development of a small specialist team and play an active role in the ongoing performance of a casualty claims portfolio.