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For Companies At a Glance
- Tasks: Lead and shape a new business support function in insurance operations.
- Company: Join a dynamic Lloyd's syndicate focused on innovation and efficiency.
- Benefits: Enjoy a central role with opportunities for growth and influence.
- Why this job: Be at the heart of operations, driving change and making an impact.
- Qualifications: Experience in insurance operations and managing cross-functional teams is essential.
- Other info: Contact sam.crayk@eamesconsulting.com for a confidential chat about this exciting opportunity.
The predicted salary is between 43200 - 72000 £ per year.
Eames is currently working closely with a Lloyd’s syndicate on the appointment of a Head of Operational Services. We’re seeking an experienced and forward-thinking operational leader to shape and lead a newly created business support function.
Reporting into the COO, this role sits at the centre of the company’s operations and is instrumental in driving process consistency, supporting underwriting efficiency, and overseeing several critical central services. The Head of Operational Services will provide oversight and leadership across three core areas; Data Processing & Quality Assurance, Credit Control, and Third-Party Oversight & Resilience.
What we’re Looking For:
- Proven experience leading operations or service teams within the Insurance market
- Demonstrated success managing cross-functional teams and transactional processes
- Experience designing and tracking operational metrics, SLAs, and quality control frameworks
- Collaborative leadership style, able to influence and build relationships at all levels
If this is a role of interest, please apply now or email sam.crayk@eamesconsulting.com for a confidential discussion.
Head of Operational Services (Insurance) employer: Eames Consulting
Contact Detail:
Eames Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operational Services (Insurance)
✨Tip Number 1
Network with professionals in the insurance industry, especially those who have experience in operational roles. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends and challenges in operational services.
✨Tip Number 2
Familiarise yourself with the specific operational metrics and SLAs commonly used in the insurance sector. Understanding these key performance indicators will not only help you in interviews but also demonstrate your commitment to driving efficiency and quality in operations.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with collaborative approaches. Think of examples where you've successfully influenced cross-functional teams and built strong relationships, as this is crucial for the Head of Operational Services role.
✨Tip Number 4
Research the specific Lloyd's syndicate you are applying to. Understanding their unique operational challenges and how your experience can address them will give you a significant edge during discussions with the hiring team.
We think you need these skills to ace Head of Operational Services (Insurance)
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Head of Operational Services position. Identify key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in operations and service teams within the insurance market. Emphasise your leadership roles and any successes in managing cross-functional teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your collaborative leadership style and ability to influence at all levels. Use specific examples from your past experiences to demonstrate your fit for the role.
Proofread and Edit: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Eames Consulting
✨Understand the Insurance Landscape
Make sure you have a solid grasp of the current trends and challenges in the insurance industry. This will help you demonstrate your expertise and show that you're well-prepared to lead operational services.
✨Showcase Your Leadership Experience
Be ready to discuss specific examples of how you've successfully led operations or service teams in the past. Highlight your collaborative leadership style and how you've influenced cross-functional teams.
✨Prepare for Metrics and SLAs Discussion
Since the role involves designing and tracking operational metrics, be prepared to talk about your experience with SLAs and quality control frameworks. Bring examples of how you've implemented these in previous roles.
✨Demonstrate Relationship-Building Skills
The ability to build relationships at all levels is crucial. Think of instances where you've successfully collaborated with different departments or stakeholders, and be ready to share those stories during the interview.
