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For Companies At a Glance
- Tasks: Lead and shape a new business support function in insurance operations.
- Company: Join a dynamic Lloyd's syndicate focused on innovative operational services.
- Benefits: Enjoy competitive salary, career growth opportunities, and a collaborative work environment.
- Why this job: Be at the heart of operations, driving efficiency and making a real impact.
- Qualifications: Experience in insurance operations and managing cross-functional teams is essential.
- Other info: Contact sam.crayk@eamesconsulting.com for a confidential discussion about this exciting role.
The predicted salary is between 72000 - 108000 £ per year.
Eames is currently working closely with a Lloyd's syndicate on the appointment of a Head of Operational Services. We're seeking an experienced and forward-thinking operational leader to shape and lead a newly created business support function. Reporting into the COO, this role sits at the centre of the company's operations and is instrumental in driving process consistency, supporting underwriting efficiency, and overseeing several critical central services.
The Head of Operational Services will provide oversight and leadership across three core areas:
- Data Processing & Quality Assurance
- Credit Control
- Third-Party Oversight & Resilience
What we're Looking For:
- Proven experience leading operations or service teams within the Insurance market
- Demonstrated success managing cross-functional teams and transactional processes
- Experience designing and tracking operational metrics, SLAs, and quality control frameworks
- Collaborative leadership style, able to influence and build relationships at all levels
If this is a role of interest, please apply now or email sam.crayk@eamesconsulting.com for a confidential discussion. Eames Consulting is acting as an Employment Agency in relation to this vacancy.
Head of Insurance employer: Eames Consulting
Contact Detail:
Eames Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Insurance
✨Tip Number 1
Network with professionals in the insurance industry, especially those who have experience in operational roles. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the specific challenges they face.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in operational services within the insurance sector. This knowledge will not only help you stand out but also demonstrate your commitment to driving efficiency and innovation in the role.
✨Tip Number 3
Prepare to discuss your experience with cross-functional teams and how you've successfully managed operational metrics in previous roles. Be ready to share specific examples that highlight your leadership style and ability to influence others.
✨Tip Number 4
Research the company’s current operational processes and identify areas for improvement. This proactive approach will show your potential employer that you are already thinking about how to add value to their operations.
We think you need these skills to ace Head of Insurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading operations or service teams within the insurance market. Use specific examples that demonstrate your success in managing cross-functional teams and transactional processes.
Craft a Compelling Cover Letter: In your cover letter, emphasise your collaborative leadership style and how you can influence and build relationships at all levels. Mention your experience with operational metrics, SLAs, and quality control frameworks to show you understand the role's requirements.
Showcase Relevant Achievements: When detailing your work history, focus on achievements that relate to data processing, quality assurance, credit control, and third-party oversight. Quantify your successes where possible to make a stronger impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Head of Operational Services role.
How to prepare for a job interview at Eames Consulting
✨Showcase Your Leadership Experience
As a candidate for the Head of Operational Services, it's crucial to highlight your previous leadership roles. Prepare specific examples of how you've successfully led operations or service teams in the insurance market, focusing on outcomes and improvements you've driven.
✨Demonstrate Cross-Functional Collaboration
This role requires managing cross-functional teams, so be ready to discuss your experience in this area. Share stories that illustrate your ability to collaborate effectively with different departments and how you’ve influenced positive change across teams.
✨Discuss Operational Metrics and Quality Control
Familiarise yourself with operational metrics, SLAs, and quality control frameworks. Be prepared to explain how you've designed and tracked these in past roles, and how they contributed to overall operational efficiency.
✨Build Rapport with Interviewers
Given the collaborative nature of the role, focus on building rapport during the interview. Engage with your interviewers by asking insightful questions about their operations and demonstrating your interest in their challenges and successes.
