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For Companies At a Glance
- Tasks: Lead IT Customer Management, optimize platforms, and drive automation solutions.
- Company: Join a leading insurance company focused on customer-centric strategies.
- Benefits: Enjoy hybrid working and competitive daily rates outside IR35.
- Why this job: Make a real impact in a fast-paced environment while enhancing user experience.
- Qualifications: Proven experience in IT operations within financial services and strong stakeholder management skills.
- Other info: Ideal for strategic thinkers with a hands-on approach to IT transformation.
The predicted salary is between 79200 - 93600 £ per year.
Job Description
Job Title: Head of IT Customer Management
Location: Hybrid Working (UK-based)
Rate: £550-600 per day (Outside IR35)
We are seeking an experienced, results-driven Head of IT Customer Management to oversee and enhance the delivery of customer platforms within a leading insurance company. This is a high-impact, hands-on role ideal for someone who thrives in a practical, fast-paced environment and has a solid foundation in IT architecture, customer-centric strategies, and regulatory compliance in financial services.
Key Responsibilities:
- Lead the IT Customer Management function, ensuring that customer-facing platforms are optimised for operational efficiency and enhanced user experience.
- Translate the needs of operational teams into actionable buying strategies, working closely with senior stakeholders to drive alignment and deliver business value.
- Provide expert guidance on IT architecture to ensure platforms are scalable, secure, and compliant with industry standards and financial services regulations.
- Drive the delivery of automation solutions within the IT landscape to improve operational efficiencies and streamline customer-facing processes.
- Manage stakeholder engagement, bridging the gap between technical teams and business leaders to deliver customer-centric solutions.
- Ensure compliance with financial services regulatory requirements, providing leadership and guidance in meeting industry standards.
Key Requirements:
- Proven experience leading IT operations and platforms within the insurance or financial services industry.
- Strong background in IT architecture with a focus on customer management solutions.
- Hands-on experience driving automation initiatives to enhance operational efficiencies in a financial services setting.
- Deep understanding of compliance and regulatory frameworks within financial services and insurance.
- Excellent stakeholder management skills, with the ability to translate technical needs into strategic business solutions.
- Practical, solution-oriented mindset, able to lead client-side change and deliver tangible results.
If you’re a strategic thinker with a practical, hands-on approach and a passion for transforming IT platforms in the insurance sector, we want to hear from you!
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Head of Information Technology employer: Eames Consulting
Contact Detail:
Eames Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Information Technology
✨Tip Number 1
Make sure to highlight your experience in leading IT operations specifically within the insurance or financial services industry. This will show that you understand the unique challenges and requirements of this sector.
✨Tip Number 2
Demonstrate your hands-on experience with IT architecture and customer management solutions. Be prepared to discuss specific projects where you've successfully implemented scalable and secure platforms.
✨Tip Number 3
Showcase your ability to drive automation initiatives. Provide examples of how you've improved operational efficiencies through automation in previous roles, as this is a key focus for the position.
✨Tip Number 4
Emphasize your stakeholder management skills. Be ready to explain how you've effectively bridged the gap between technical teams and business leaders to deliver customer-centric solutions.
We think you need these skills to ace Head of Information Technology
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of IT Customer Management position. Tailor your application to highlight your relevant experience in IT architecture and customer management solutions.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience in leading IT operations within the insurance or financial services industry. Provide specific examples of how you've driven automation initiatives and improved operational efficiencies.
Showcase Stakeholder Management Skills: Demonstrate your excellent stakeholder management skills by providing examples of how you've successfully bridged the gap between technical teams and business leaders. Highlight any strategic business solutions you've implemented.
Focus on Compliance Knowledge: Make sure to mention your deep understanding of compliance and regulatory frameworks within financial services and insurance. This is crucial for the role, so provide concrete examples of how you've ensured compliance in previous positions.
How to prepare for a job interview at Eames Consulting
✨Showcase Your Leadership Experience
Be prepared to discuss your previous roles in leading IT operations, especially within the insurance or financial services industry. Highlight specific examples where you successfully managed teams and improved customer-facing platforms.
✨Demonstrate Your Technical Knowledge
Make sure to articulate your understanding of IT architecture and how it relates to customer management solutions. Be ready to explain how you've implemented scalable and secure platforms in past projects.
✨Discuss Automation Initiatives
Share your hands-on experience with driving automation solutions. Provide concrete examples of how these initiatives have enhanced operational efficiencies and streamlined processes in your previous roles.
✨Engage with Stakeholder Management
Prepare to discuss your approach to stakeholder engagement. Illustrate how you've bridged the gap between technical teams and business leaders to deliver customer-centric solutions that align with strategic business goals.
