Conduct Risk Analyst

Eames Consulting is currently partnering with a leading Lloyd's insurer on the appointment of a Conduct Risk Analyst. This role will be based in London and aids the Senior Compliance Officer in driving robust conduct risk outcomes across the business.

Key Responsibilities:

• Complaints Management: Oversee all aspects of complaints handling, including investigation, communication, resolution coordination, record-keeping using CareSmart, and maintaining relevant procedures and training materials.
• Regulatory and Internal Reporting: Support the Compliance Officer – Conduct Risk with regulatory and internal reporting requirements related to complaints and conduct risk, including submissions to Lloyd's and other bodies.
• Compliance Support: Assist with meeting Lloyd's minimum standards, regulatory assessments, thematic reviews, internal audits, and related compliance-owned activities.
• Conduct Risk Monitoring: Gather and analyse conduct risk management information (MI), maintain dashboards, and provide analytical insights for reporting purposes.
• Stakeholder Engagement and Compliance Planning: Respond to conduct risk queries, collaborate with business units, and contribute to the implementation of objectives from the annual Compliance Plan.

Key Requirements:

• 2+ years experience in complaints handling from first advice through to conclusion within the London insurance market.
• Strong oral and written communication skills.
• Ability to work within a team.
• Strong investigative and analytical skills.

Eames Consulting is acting as an Employment Agency in relation to this vacancy.