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- Tasks: Support and troubleshoot insurance applications, ensuring smooth operations for various teams.
- Company: Join a dynamic team focused on transitioning applications in the insurance sector.
- Benefits: Enjoy flexible working with 2-3 days onsite in London and gain valuable experience.
- Why this job: Be part of a crucial transition, enhancing your skills while making a real impact.
- Qualifications: Experience in SaaS/COTS support, insurance knowledge, and strong problem-solving skills required.
- Other info: This is a 6-month contract role, perfect for those looking to grow in tech.
The predicted salary is between 36000 - 60000 £ per year.
6 months contract (Via umbrella, inside IR35) London – 2 to 3 days per week onsite. We are seeking a skilled and motivated Application Support Engineer to provide interim hands-on support for several applications that are being transitioned from our sister company. The ideal candidate will have a strong background in supporting a wide range of SaaS and COTS products, with specific experience of insurance applications. This role involves troubleshooting, resolving technical issues, and providing exceptional customer support to ensure the smooth operation of our software solutions. The solutions supported cover several mid and back-office teams such as Finance, Underwriting Operations, Claims, Actuarial, Risk and People teams.
Responsibilities:
- Provide technical support for a wide range of SaaS and COTS applications
- Troubleshoot and resolve application issues reported by end users quickly.
- Using your knowledge and skills to help us resolve problems fast
- Collaborate with development teams and at vendors to identify and fix issues
- Oversee the day-to-day operations of various applications, ensuring they are running efficiently and effectively
- Monitor system performance and health, addressing potential issues proactively.
- Help define and document support processes
- Conduct training sessions and create user guides to help end users maximize the use of our products
- Perform audit and compliance requirements such as User Access Reviews for certain applications
- Lead the response to application-related incidents, ensuring timely resolution and minimal disruption to business operations
Knowledge, Skills and Experience:
- Proven problem-solving skills and a proactive approach to improving system performance
- Prior Insurance domain knowledge is crucial to this role
- Experience with ITIL frameworks.
- Deep knowledge of IT service management (ITSM) processes, including incident and problem management
- Proficiency in performance monitoring tools and techniques.
- Able to quickly understand business domains and assess genuine business value
- First class communication skills, with the ability to tailor your style to different audiences, both technical and non-technical
Application Support Engineer (Insurance) employer: Eames Consulting
Contact Detail:
Eames Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer (Insurance)
✨Tip Number 1
Familiarise yourself with the specific SaaS and COTS applications used in the insurance sector. Understanding these tools will not only help you troubleshoot effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your ITIL knowledge, especially around incident and problem management. Being able to discuss how you've applied these frameworks in past roles can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your communication skills by thinking of examples where you've tailored your approach for different audiences. This is crucial in a role that requires collaboration with both technical teams and non-technical users.
✨Tip Number 4
Network with professionals in the insurance technology space. Engaging with industry groups or forums can provide insights into common challenges and solutions, which you can reference in your discussions with us.
We think you need these skills to ace Application Support Engineer (Insurance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SaaS and COTS applications, particularly in the insurance sector. Emphasise any relevant technical support roles and your problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Application Support Engineer role. Mention your familiarity with ITIL frameworks and how your proactive approach can benefit their operations.
Showcase Relevant Experience: When detailing your work history, focus on specific examples where you've successfully resolved application issues or improved system performance. Use metrics to demonstrate your impact when possible.
Prepare for Technical Questions: Anticipate technical questions related to application support and incident management. Be ready to discuss your experience with performance monitoring tools and how you've collaborated with development teams in the past.
How to prepare for a job interview at Eames Consulting
✨Showcase Your Insurance Knowledge
Make sure to highlight your experience with insurance applications during the interview. Discuss specific projects or roles where you supported SaaS and COTS products in the insurance domain, as this is crucial for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully troubleshot and resolved technical issues in the past. Be ready to explain your thought process and the steps you took to ensure minimal disruption to business operations.
✨Familiarise Yourself with ITIL Frameworks
Since knowledge of ITIL frameworks is important, brush up on your understanding of IT service management processes. Be prepared to discuss how you've applied these principles in previous roles, particularly in incident and problem management.
✨Communicate Effectively
Practice tailoring your communication style to different audiences. You may encounter both technical and non-technical stakeholders, so be ready to explain complex concepts in a clear and concise manner that everyone can understand.
