Ealing Council has an exciting opportunity for a Resettlement Officer on a full-time basis. Working within the Housing Demand service, you will play a key role in supporting individuals and families arriving through the Homes for Ukraine Scheme to rebuild their lives and become active members of our community. At Ealing Council, we are committed to delivering inclusive, resident-focused services and supporting some of our most vulnerable residents to achieve positive outcomes.
Resettlement Officer role:
This role supports the delivery of the Homes for Ukraine Scheme, ensuring Ukrainian guests and host households receive high-quality support to promote successful resettlement, integration and housing sustainability within the borough. You will provide practical advice, casework support and coordination across a range of services, helping residents access housing, employment, education, healthcare and wider community opportunities.
Responsibilities:
- Provide dedicated support to Ukrainian guests, sponsors and host households participating in the Homes for Ukraine Scheme.
- Support households through sponsorship breakdowns, rematching arrangements and moves into independent accommodation.
- Undertake welfare visits and assessments in accordance with government guidance and local procedures.
- Assist residents to access employment, education, healthcare, welfare benefits and community integration opportunities.
- Support households to secure and sustain private rented accommodation through housing sustainment, rent deposit and rent in advance assistance.
- Work collaboratively with council services, voluntary sector organisations, community groups and external partners to improve outcomes for refugees and resettled households.
- Maintain accurate records and reporting information to meet council and government requirements.
Skills & experience:
- Experience of providing advocacy, casework and support to vulnerable households, particularly within the Homes for Ukraine Scheme.
- Knowledge of refugee resettlement programmes and the challenges facing displaced individuals and families.
- Understanding of welfare benefits, housing options and tenancy sustainment.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with residents and partners.
- Strong organisational skills with the ability to manage competing priorities and meet deadlines.
- Excellent IT skills, including Microsoft Word, Excel and PowerPoint.
- A commitment to equality, diversity and inclusion and delivering services within a diverse community.
- A full UK driving licence and access to a vehicle for business use, with the ability to travel across the borough to undertake home visits, welfare checks and support appointments.
- A working knowledge of SHARE is desirable.
Work Location: Perceval House, Ealing, with regular home visits, outreach work and community-based appointments across the borough.
You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.
Ealing Council is committed to creating good jobs and delivering on its connected communities' agenda. We are committed to equality of opportunity, to being fair and inclusive.
One Year Fixed Term Contract
Resettlement Officer employer: Ealing
HotelCare is an exceptional employer, offering a supportive work environment where Apartment Cleaners play a vital role in maintaining high cleanliness standards across serviced apartments. With flexible working hours, comprehensive training, and opportunities for career progression through apprenticeships, employees can thrive while enjoying benefits like up to 28 days of paid holiday and free lunches on duty. Our commitment to sustainability and employee recognition makes HotelCare a rewarding place to build a meaningful career.
