At a Glance
- Tasks: Support students' wellbeing and provide front-of-house assistance in a vibrant school environment.
- Company: Join the dedicated team at Dormers Wells High School, a multicultural academy.
- Benefits: Enjoy a friendly atmosphere, professional development, and access to counselling services.
- Other info: Flexible hours during term-time with opportunities for personal growth.
- Why this job: Make a real difference in students' lives while working in a supportive community.
- Qualifications: Strong communication skills and a passion for helping young people.
The predicted salary is between 27620 - 28821 £ per year.
35 hours per week, Monday to Friday 8:00am – 4:00pm with a one hour unpaid lunch break, 40 weeks, term-time only plus a week in school holidays.
Required: As soon as possible.
We are seeking a dynamic and enthusiastic Welfare Officer and Student Receptionist to join our administration team. This is an excellent opportunity to make a meaningful difference to students’ wellbeing and daily school experience, while working as part of a dedicated and supportive team. The successful candidate will play a key role in providing high-quality pastoral care and front-of-house support to students, staff, and visitors. If you are passionate about supporting young people and thrive in a collaborative school environment, we would be delighted to hear from you.
About the school:
Dormers Wells High School is an 11-18 mixed, multi-cultural academy within the Dormers Wells Learning Trust. “There is a thriving sense of community at this school… Leaders place inclusion at the heart of their work. This ensures that pupils who may face barriers to learning flourish…The school raises aspirations for pupils and their families.” (Ofsted 2026).
At the heart of everything we do at Dormers Wells High School are our students. Our curriculum is student-centred and we aim for their education to be inspiring, stimulating and challenging. “Leaders have established a broad, ambitious and imaginative curriculum that is designed carefully to meet the needs of all pupils and prepare them well for their adult lives… All staff embrace the school’s aim to improve the life chances of every pupil, including those who may face barriers to learning.” (Ofsted 2026).
We hold ambitious expectations for every student’s success, and our core values; determination, wisdom, honesty, and service, shape everything we do. “Leaders, trustees and governors share a common, ambitious vision for the school and its future.” (Ofsted 2026).
Staff morale is high. They value how leaders ensure that staff workload is manageable and that their wellbeing is supported.” (Ofsted 2026).
About you:
- Be able to communicate effectively and accurately both orally and in writing to children, parents / carers and other external agencies.
- Be welcoming and professional.
- Be flexible and hardworking and able to work under pressure.
- Be able to follow Trust procedures and use their own initiative as required and be a good team player.
- Have good organisational and interpersonal skills and be able to maintain confidentiality at all times.
What we can offer you:
- Friendly and supportive environment.
- Positive student staff relationships.
- Certified CPD course programmes with access to a wide variety of training and qualifications.
- Counselling services including CBT, emotional support and face to face sessions.
- EAP including 24/7 helpline offering support to staff and their families.
- Access to a personal healthcare cash plan.
- Virtual resources including nutritional advice, fitness programmes, online health assessment.
The school is committed to safer recruitment, safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. The successful applicant will be required to apply for an Enhanced Disclosure from the Disclosure and Barring Service (DBS).
The school reserves the right to research shortlisted candidates on social media platforms and the internet, and the recruitment panel may take this information into consideration during the recruitment process.
Dormers Wells High School, Dormers Wells Lane, Southall, Middlesex UB1 3HZ.
£27,620 to £28,821 per year. Permanent - Full-time.
Job reference: DWHS- Welfare Officer Student Receptionist-050626.
Welfare Officer and Student Receptionist employer: Ealing Council
Dormers Wells High School is an exceptional employer that prioritises the wellbeing and professional growth of its staff within a vibrant, multicultural community. With a strong commitment to inclusion and high standards, employees benefit from a supportive work environment, access to continuous professional development, and resources aimed at enhancing their personal health and wellbeing. Join us in making a meaningful impact on students' lives while enjoying a fulfilling career in education.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Officer and Student Receptionist
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Ealing Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Ealing Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Ealing Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Ealing Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Welfare Officer and Student Receptionist
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Ealing Council:Before hitting send, make sure to tailor your application specifically to Ealing Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Ealing Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
