At a Glance
- Tasks: Lead a team to provide top-notch social care services for Ealing residents.
- Company: Ealing Council, dedicated to improving lives and fostering community connections.
- Benefits: Competitive salary, professional development, and a commitment to equality and inclusion.
- Other info: Join a supportive environment focused on innovation and community engagement.
- Why this job: Make a real difference in people's lives while shaping the future of social care.
- Qualifications: Registered Social Worker with management experience in local authority teams.
The predicted salary is between 40500 - 49500 £ per year.
Ealing Council have an exciting new opportunity as service manager for the CTPLD service available on a full time basis At Ealing Council, we have high aspirations for Ealing residents who draw on social care support.
We want people to live happy, independent lives, connected to their communities.
We are responsive to residents, providing the right information, advice and support at the right time and in the right place
The service manager role
- To ensure the provision of efficient and professional long term services, ensuring that all statutory and other functions are discharged effectively.
- To ensure the delivery of best outcomes for people with long term support needs, their carers in line with Connected Communities, Better Lives and principles of best value.
- Along with the Head of Service and other service managers, provide effective leadership for all long term service users.
- To deliver effective safeguarding for people with long term social care needs.
- To provide expert advice and consultation to Social Work teams.
- Support management of £100m gross care budget.
As the service manager you will
- To ensure that specific care act duties are met for up to 4,000 people who access services including the provision of high quality care act assessments and support plans.
- To ensure that statutory duties are met in line with all relevant legislation (and their successors) included but not limited to Care Act 2014, Mental Health Act 1983, Mental Capacity Act 2005.
- To effectively use data to drive high performing social work teams.
- To maintain up to date with emerging national and local learning relating to best practice in Social Care, and ensuring the service reacts and develops to this.
- To have grandparent management for up to 150 staff, ensuring suitable development plans and continued professional development.
- To contribute to the effective budget management of care budgets of up to £120m per annum.
- To deliver transformational changes in the way in which social work is delivered including implementing best practice and developing how support plans are developed.
- To ensure that the needs of unpaid carers are identified effectively and that support is delivered in the best way possible.
- To work flexibly and to undertake any other duties and responsibilities of a professional nature and at a similar responsibility level to those described above as delegated.
- To develop effective partnerships with all stakeholders including the NHS, Police, voluntary sector, providers and those who draw on support services.
- To ensure that the service is responsive to the voice and the needs of residents that it supports.
- To ensure that Connected Communities is at the heart of everything that the service does, this includes identifying opportunities to improve connections across the borough for the most vulnerable residents.
- To manage own workload, to ensure availability for professional supervision and training, and to be responsible for developing own professional knowledge and skills.
- To elevate any key risks and issues to the Head of Service, alongside where appropriate plans need addressing.
- To develop and oversee “surge” activity to address specific demands of the day, as necessary.
- To ensure that Social Work practice is person centered, strengths based and built on best practice.
Our ideal service manager will have the below skills and experience
- An understanding of equalities and diversity and a strong interest in and commitment to social justice for people who draw on social care support.
- Excellent knowledge of relevant legislation including The Care Act, Mental Capacity Act and Mental Health Act.
- Ability to manage and support a team of managers to ensure effective and consistent social care delivery in line with statutory and organisational framework.
- Experience in the management of staff recruitment, induction, supervision, performance appraisal, professional development and dealing with poor performance.
- Ability to work successfully across professional organizations and with a multitude of stakeholders; including health and social care professionals, families, members of the public, housing providers and commissioners.
- Knowledge and experience of budget management / monitoring, developing and delivering budget management plans.
- Excellent verbal and written communication skills as demonstrated in the production of presentations and reports aimed at senior audiences.
- Skills in personal workload management and the ability to meet agreed performance targets.
- Ability to use information technology, including the production of documents and spreadsheets.
- Ability to use data sets through Power BI and other sources to drive performance and address barriers to high performing teams
- We have high aspirations for people in Ealing wo draw on social care services, and all those working in adults will share this ambition to enable people to live happy, independent and connected lives
Essential qualification(s) and experience
- Social Worker registered with Social Work England.
- Significant experience working at a manager or senior manager level in local authority Social Work teams.
You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.
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Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.
Please note all applications will be determined on merit.
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Service Manager (Working Age or ILS) employer: Ealing Council
Ealing Council is an excellent employer, offering a supportive and friendly work environment at the Ealing Education Centre in Greenford. As a Reception/Business Support Officer, you will enjoy a great work-life balance with part-time hours, while being part of a dedicated team that values customer service and collaboration. The role provides opportunities for personal growth and development within a thriving educational setting, making it a meaningful place to contribute to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager (Working Age or ILS)
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Ealing Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Ealing Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Ealing Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Ealing Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager (Working Age or ILS)
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Ealing Council:Before hitting send, make sure to tailor your application specifically to Ealing Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Ealing Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
