Registration and Nationality Team Manager

Registration and Nationality Team Manager Location: Ealing Salary: £50,574 – £52,584 per annum (inclusive) Grade 12 At the Register Office they play a crucial role in maintaining accurate records of births, deaths, marriages, civil partnerships and nationality services. Their dedicated team ensures that vital information is recorded efficiently and with utmost care. The Role As a Team Manager, you will lead a team of skilled professionals responsible for managing the day-to-day operations of their register office. Your leadership will contribute to the smooth functioning of their services and the accurate documentation of life events. Key Responsibilities: * Supervise and Motivate: Lead a team of registration officers, ensuring they adhere to guidelines and provide exceptional service to the public. * Process Management: Oversee registration and administrative processes and ensuring accuracy and compliance. * Customer Service: Handle complex queries, resolve complaints, and maintain positive relationships with service users. * Training and Development: Provide training, mentorship, and ongoing support to team members. * Quality Assurance: Ensure data integrity, maintain records, and implement best practices. * Collaboration: Work closely with other departments and external agencies to improve processes. Skills and Qualifications * Experience: Knowledge of the registration service and the relevant acts and management experience gained in a similar role within a register office or related field. * Leadership Skills: Proven ability to lead and inspire a team. * Attention to Detail: Accuracy and precision are essential. * Communication: Excellent verbal and written communication skills. * Knowledge: Familiarity with relevant legislation and registration procedures. * Qualifications: 5 GSCE / O Levels grades A-C must include Maths and English or other comparable qualification Benefits * Competitive salary * Pension scheme * Professional development opportunities To Apply If you feel you are a suitable candidate and would like to work for this reputable council, please click apply to be redirected to their website to complete your application. This role is subject to their enhanced vetting process. The Council is committed to creating good jobs and delivering on its connected communities’ agenda. They are committed to equality of opportunity, to being fair and inclusive. They therefore welcome applications from all residents of the borough, they particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in their workforce. Please note all applications will be determined on merit. The council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. The council follows safer recruitment practices to protect children and vulnerable adults. The post holder will be subject to an enhanced Disclosure and Barring Service (DBS) check