At a Glance
- Tasks: Provide top-notch customer support and manage training programmes at a vibrant education centre.
- Company: Join the Ealing Education Centre, a hub for learning and development.
- Benefits: Enjoy a supportive environment, skill development, and a chance to make a real impact.
- Other info: Flexible hours and a focus on teamwork make this role exciting and rewarding.
- Why this job: Be part of a dedicated team that supports schools and education professionals.
- Qualifications: Strong communication skills and experience in administrative support are essential.
The predicted salary is between 25185 - 25989 £ per year.
Business Support Officer
Permanent, 35 hours, term‑time plus 2 weeks. Based in Greenford (UB6) at the Ealing Education Centre.
We are looking for a customer‑focused and organised individual to play a key role in the day‑to‑day running of a thriving education and training centre.
Key responsibilities
- A welcoming and professional front‑of‑house service to visitors, delegates and customers attending the Ealing Education Centre.
- Manage enquiries by telephone, email and in person, always ensuring excellent customer care.
- Support the administration and delivery of training programmes, conferences, meetings and events.
- Use online systems to manage training, venue bookings, enrolments, communications and event information.
- Coordinate administrative support for allocated training programmes and projects.
- Support financial processes including purchase orders, invoicing, payments and budget monitoring.
- Assist with the marketing and promotion of training, events and services.
- Maintain accurate records, databases and filing systems, ensuring information is up to date and easily accessible.
- Work collaboratively with colleagues, schools, training providers and stakeholders to support the delivery of high‑quality services.
Essential skills and experience
- Experience of providing high‑quality administrative and customer support in a busy office or similar environment.
- Excellent communication and interpersonal skills with the ability to work effectively with a wide range of customers and colleagues.
- Strong organisational skills with the ability to prioritise competing tasks and manage a varied workload.
- Experience of using online business systems and databases.
- Excellent attention to detail and a commitment to producing accurate work.
- Ability to work independently and as part of a team.
- A proactive, adaptable and flexible approach to work.
- A reliable, professional and punctual approach, with a willingness to learn new skills and contribute to service improvements.
Essential skills and qualifications
- A good standard of general education, including GCSE English and Maths (or equivalent), with strong written and verbal communication skills.
- Good ICT skills, including experience of Microsoft Office applications.
What We Offer
The Ealing Education Centre offers a welcoming and supportive working environment where teamwork, customer service and continuous improvement are at the heart of what we do.
This is a rewarding opportunity to work with a dedicated team supporting schools, education professionals and council services across the borough.
You will enjoy a varied role, opportunities to develop new skills and the chance to make a valued contribution to a busy and successful training centre.
Requirements
You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.
Equal Opportunity
Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda.
We are committed to equality of opportunity, to being fair and inclusive.
Please note all applications will be determined on merit.
#J-18808-Ljbffr
Business Support Officer in London employer: Ealing Council
Ealing Council is an excellent employer, offering a supportive and friendly work environment at the Ealing Education Centre in Greenford. As a Reception/Business Support Officer, you will enjoy a great work-life balance with part-time hours, while being part of a dedicated team that values customer service and collaboration. The role provides opportunities for personal growth and development within a thriving educational setting, making it a meaningful place to contribute to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in London
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Ealing Council looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Business Support Officer at Ealing Council, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Business Support Officer in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Ealing Council, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Ealing Council and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Ealing Council
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Ealing Council might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Ealing Council.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
