At a Glance
- Tasks: Provide 1st line IT support and troubleshoot various workplace technologies.
- Company: Join a dynamic ICT & Data Management Department focused on service delivery.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Great opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Kickstart your IT career while making a real difference for colleagues.
- Qualifications: Customer-focused attitude and willingness to learn; IT support experience is a plus.
The predicted salary is between 32535 - 39276 £ per year.
This is a career grade post, with progression through Grades 5 to 7 based on the successful development of skills, experience, performance and demonstrated competence against the requirements of the role.
Are you a customer-focused IT professional who enjoys helping people, solving problems and keeping services running smoothly? We are looking for a motivated 1st Line ICT Engineer to join our ICT & Data Management Department and play an important role in supporting the technology that enables staff to deliver essential services across the organisation. This is a varied and rewarding role where you will act as a first point of contact for IT support, helping colleagues resolve issues quickly and professionally. You will respond to requests raised through the service portal, email and in person at the drop-in IT helpdesk, supporting a wide range of workplace technology including PC hardware, laptops, mobile devices, telephony and business applications.
Key Responsibilities- Act as a first point of contact for ICT support, responding to incidents and service requests received through the service portal, email and the drop-in IT helpdesk.
- Log, triage, investigate and resolve 1st line support issues, ensuring requests are handled promptly, accurately and in line with agreed procedures.
- Troubleshoot and support a range of workplace technology, including PCs, laptops, mobile devices, telephony, peripherals, software and business applications.
- Escalate more complex issues appropriately, providing clear information to colleagues and technical teams to support effective resolution.
- Maintain accurate records of incidents, service requests, actions taken and resolutions within the service management system.
- Contribute to the development and improvement of Helpdesk guidance, knowledge base articles and standard operating procedures.
- Support departmental projects, equipment preparation, account access, device setup and other ICT tasks as required.
- Provide a professional, helpful and customer-focused service, keeping colleagues informed and ensuring a positive support experience.
We are looking for someone who is customer-focused, organised and keen to develop their career in IT support. You will be comfortable communicating with colleagues at all levels, able to explain technical issues clearly and patiently, and confident in managing competing priorities in a busy service environment. A practical approach to troubleshooting, attention to detail and a willingness to follow procedures and keep accurate records are essential. Experience in a similar IT support environment, or within an organisation of comparable size, would be desirable; however, enthusiasm, reliability, a willingness to learn and a genuine commitment to helping others are just as important. If you are eager to take the next step in your IT career and make a real impact, we would love to hear from you.
Additional InformationYou must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage. Please note all applications will be determined on merit. This post is subject to Ealing Council's enhanced vetting process.
Closing Date: Thursday 20 August 2026
ICT Service Delivery Officer employer: Ealing Council
Ealing Council is an excellent employer, offering a supportive and friendly work environment at the Ealing Education Centre in Greenford. As a Reception/Business Support Officer, you will enjoy a great work-life balance with part-time hours, while being part of a dedicated team that values customer service and collaboration. The role provides opportunities for personal growth and development within a thriving educational setting, making it a meaningful place to contribute to the community.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Service Delivery Officer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ealing Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ealing Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ealing Council!
✨Direct Apply to Ealing Council
Let's not forget to apply directly through the Ealing Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Service Delivery Officer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ealing Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ealing Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ealing Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
