At a Glance
- Tasks: Help prevent homelessness and support residents in need with practical housing solutions.
- Company: Ealing Council, dedicated to securing affordable homes for families.
- Benefits: Full-time role with opportunities for career growth and making a real difference.
- Other info: Exciting opportunity for early career professionals to make an impact.
- Why this job: Join a team committed to improving lives and shaping the future of your community.
- Qualifications: Experience in housing or customer service, with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Ealing Council have an exciting new opportunity as Housing Solutions Officer available on a full-time basis.
At Ealing, we aim to secure a safe and genuinely affordable home for every family and work to end homelessness and rough sleeping. As a Housing Solutions Officer, you will play a key role in preventing homelessness, supporting vulnerable residents, and delivering high-quality housing advice and solutions. You will join a service that is building on good work already undertaken to deliver significant improvements, helping to shape and enhance outcomes for residents across the borough.
As the Housing Solutions Officer you will:
- Play a key role in preventing homelessness and supporting residents in housing need by interviewing and advising customers, carrying out statutory homelessness assessments, and identifying practical housing solutions.
- Provide clear and realistic advice on eligibility for housing assistance, rehousing options and alternative housing pathways, while managing enquiries from housing register applicants and supporting them to understand their prospects for rehousing.
- Administer the Council's Housing Register and ensure compliance with relevant legislation, including Part VI and Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017.
Our ideal Housing Solutions Officer will have the below skills and experience:
- Proven experience of interviewing and casework in a housing or related field.
- Thorough knowledge of the Housing Act 1996, Part VII, as amended and other relevant legislation, and associated case law.
- Experience of working as a member of a team in a busy customer services environment.
- Ability to fulfil all spoken aspects of the role with confidence through the medium of English.
Equality and Inclusion: You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.
It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we're looking forward to hearing from you.
Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safer recruitment practices to protect children and vulnerable adults. We therefore welcome applications from all residents of the borough, particularly from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing's workforce. Please note all applications will be determined on merit.
Closing date for applications: Sunday 6 September 2026
Housing Solutions Officer x 5 in Ealing employer: Ealing Council
Ealing Council is an excellent employer, offering a supportive and friendly work environment at the Ealing Education Centre in Greenford. As a Reception/Business Support Officer, you will enjoy a great work-life balance with part-time hours, while being part of a dedicated team that values customer service and collaboration. The role provides opportunities for personal growth and development within a thriving educational setting, making it a meaningful place to contribute to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Solutions Officer x 5 in Ealing
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Ealing Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Ealing Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Solutions Officer x 5 in Ealing
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Ealing Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Ealing Council
✨Get to Know Public Sector Values
Before your interview with Ealing Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Ealing Council.
