Housing Officer in Ealing

Ealing Council have an exciting new opportunity for six Housing Officers available on a full-time basis. We are looking for talented Housing Officers who will embrace new ways of working, delivering services as part of a team responsible for providing a highly professional customer focused Housing Management service through estate-based hubs, residents’ homes, and hybrid working.

The Housing Officer role can be complex and requires the ability to work with changing priorities and to be flexible in your approach. Ealing Council’s Resident Services Department manage the council’s housing stock and staff provide a holistic housing service to residents; tailoring the service to meet customers’ individual needs and the changing ways in which our residents want to access our housing services.

Working as part of a housing hub team, you will provide a high-quality visible and accessible housing management service to residents across a range of tenures, finding creative and innovative ways to tackle local challenges. You will be responsible for the tenancy management of a patch of properties, ensuring that tenants receive great customer service for the duration of their tenancy, the efficient letting of homes, assisting residents to sustain their tenancies, managing the estate, managing the safety of residents and assets, estate inspections and resident engagement.

The successful candidate will ideally have experience of providing a holistic housing management service with a flexible attitude and a passion to improve the lives of residents. This role entails being a crucial interface between residents and other council and external services, therefore, to be successful in this role you will:

• be a strong communicator,
• have the ability to work as part of a team,
• have a natural flair for problem solving,
• have excellent written and verbal communication skills,
• be performance driven with initiative to assess complex situations and make decisions quickly and effectively,
• be self-motivated,
• be computer literate.

This role is subject to Ealing Council’s enhanced vetting process. Ealing Council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safer recruitment practices to protect children and vulnerable adults. The post holder will be subject to an enhanced Disclosure and Barring Service (DBS) check.

You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage. Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.

Please note all applications will be determined on merit. Closing date for applications: 2 weeks (We reserve the right to close or withdraw this vacancy early upon receiving sufficient suitable applications, so we recommend submitting your application as soon as possible.) Closing date: 28 August 2026.