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- Tasks: Visit customers in Ealing, provide benefit advice, and complete financial forms.
- Company: Ealing Council, a vibrant and diverse borough in West London.
- Benefits: Fixed-term contract with potential for extension, hybrid working environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Organised, detail-oriented, with knowledge of benefits and customer service.
- Other info: Inclusive workplace welcoming applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Fixed-term contract for external applicants and/or secondment opportunity for LBE employees – 1 year fixed contract with possibility of further year if funding available. Ealing is a highly diverse and vibrant borough in West London. Home to around 385,000 people, it is the third largest borough by population in London and an exciting, diverse and challenging place to live and work.
An exciting opportunity has arisen to join our community benefits team on a 1‑year fixed term contract. Reporting to the senior finance officer, you’ll be predominantly out in the Ealing borough visiting customers face to face in their own homes. You will help them complete adult social care financial circumstances forms, give benefit advice, and undertake benefit checks.
Key responsibilities include:
- Visit customers’ homes in Ealing
- Provide benefit advice and support
- Complete adult social care financial circumstances forms
- Conduct benefit checks
- Work in a hybrid environment – from home and in the Ealing offices
Required qualifications and experience:
- Highly organised and detail‑oriented
- Proven experience and knowledge of the Department for Work & Pensions benefit system
- Knowledge of local authority finance and adult social care charging policies and practices
- Administrative experience and customer‑facing background
- Ability to prioritise and work independently
Other essential requirements:
- Command of spoken English sufficient to perform the role (Part 7 of the Immigration Act 2016)
We are committed to equality of opportunity, fairness, and inclusivity. Applications are welcomed from all residents of the borough, particularly early‑stage professionals and mid‑career professionals who are underrepresented in Ealing’s workforce. All applications will be determined on merit. Ealing Council is committed to creating good jobs and delivering on its connected communities' agenda. This post is subject to Ealing's enhanced vetting process.
Finance Officer (Visiting Officer) in City of London employer: Ealing Council
Contact Detail:
Ealing Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Officer (Visiting Officer) in City of London
✨Tip Number 1
Get to know the local community! Since you'll be visiting customers in their homes, understanding Ealing's diverse culture will help you connect better. Attend local events or join community groups to get a feel for the area.
✨Tip Number 2
Brush up on your benefit knowledge! Familiarise yourself with the Department for Work & Pensions system and local authority finance policies. This will not only boost your confidence but also show your commitment to the role during interviews.
✨Tip Number 3
Practice your communication skills! Since you'll be advising customers face-to-face, being able to explain complex financial information clearly is key. Role-play scenarios with friends or family to refine your approach.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly. It shows you're serious about the opportunity and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Finance Officer (Visiting Officer) in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Finance Officer role. Highlight your experience with the Department for Work & Pensions and any relevant administrative skills. We want to see how you fit into our community benefits team!
Showcase Your Organisational Skills: Since this role requires a highly organised individual, be sure to mention specific examples of how you've managed your time and tasks effectively in previous jobs. We love seeing those details that set you apart!
Demonstrate Your Customer-Facing Experience: As you'll be visiting customers in their homes, it's crucial to highlight your customer service background. Share stories that showcase your ability to connect with people and provide support, as this is key to the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly. Plus, it shows you're keen on joining our team at Ealing Council!
How to prepare for a job interview at Ealing Council
✨Know Your Benefits Inside Out
Make sure you brush up on the Department for Work & Pensions benefit system. Familiarise yourself with the various benefits available and how they apply to adult social care. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Finance Officer, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised your workload and maintained attention to detail, as these are crucial skills for the job.
✨Practice Your Customer Interaction
Since you'll be visiting customers in their homes, it's important to demonstrate your customer-facing experience. Think of scenarios where you've provided support or advice, and practice articulating these experiences clearly. This will help you convey your ability to connect with people effectively.
✨Understand the Local Context
Ealing is a diverse borough, so do some research about the community and its specific needs. Being aware of local authority finance and adult social care policies will give you an edge. It shows that you're not just looking for any job, but that you're genuinely interested in making a difference in the community.
