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- Tasks: Support the social work team with admin tasks, meeting organisation, and report preparation.
- Company: Join Ealing Council, dedicated to creating thriving communities and safeguarding vulnerable individuals.
- Benefits: Enjoy a competitive salary, supportive work environment, and opportunities for career growth.
- Why this job: Make a real impact in your community while developing valuable skills in a collaborative setting.
- Qualifications: Administrative experience, strong communication skills, and proficiency in MS Office are essential.
- Other info: We encourage applications from diverse backgrounds, especially those starting their careers.
The predicted salary is between 31000 - 36000 £ per year.
Ealing Council have an exciting new opportunity as Practice Support Co-ordinator available on a full-time basis. At Ealing Council, we strive to create communities where everyone can live a long, happy, and healthy life, full of pride and identity. We aim to create an environment where every child can reach their potential and achieve their dreams. Ealing Council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment.
The Practice Support Co-ordinator is a pivotal role to the smooth running and organisation of the team as the point of contact for enquiries from staff and partner agency professionals. The role provides a proactive, comprehensive, confidential, and robust administrative support service across the practice team to ensure timely and appropriate interventions with children and their families.
As the Practice Support Co-ordinator you will:
- Provide comprehensive support to the social work team including managing requests for interpreter, travel and accommodation bookings and financial payments
- Organise, attend and minute meetings
- Maintain systems and processes that enable the smooth running of the practice team
- Deal with enquiries some of which may be complex and/or contentious, from members of the public, staff and partner agencies in addition to sharing of information and effective partnership working
- Support the Performance Management Team with the verification, collation, and submission of Statutory Reports through proficient use of MS Office, CRM, and IT systems
- Compile and maintain spreadsheets and work closely with practitioners to ensure accurate information for reporting and support the Data Analyst and Business Manager with the collation/production of reports
Our ideal Practice Support Co-ordinator will have the below skills and experience:
- Administrative and/or business support experience
- Experience in organising meetings and taking accurate and detailed minutes
- Strong time management skills
- Strong verbal and written communication skills when dealing with enquiries from members of the public, staff, and other agencies in line with the Council’s Customer Care procedures and within an Equality and Diversity framework
- Experience and knowledge of financial systems and transactions including raising purchase orders, processing invoices for goods/services and financial year end tasks
- Experience of working independently and collaboratively as part of a team
- Experience of analysing and evaluating performance information and presenting reports on key indicators
- Intermediate Word and Excel – qualification or equivalent experience
You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage. It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.
We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce. Please note all applications will be determined on merit.
Interview dates: w/c 19th May 2025
Practice Support Co-ordinator employer: Ealing Council (London Borough of Ealing)
Contact Detail:
Ealing Council (London Borough of Ealing) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Support Co-ordinator
✨Tip Number 1
Familiarise yourself with Ealing Council's values and mission. Understanding their commitment to safeguarding children and vulnerable adults will help you align your responses during the interview, showcasing your dedication to their goals.
✨Tip Number 2
Brush up on your administrative skills, particularly in managing meetings and minute-taking. Being able to demonstrate your proficiency in these areas will be crucial, as they are key responsibilities of the Practice Support Co-ordinator role.
✨Tip Number 3
Prepare examples of how you've effectively handled complex enquiries in the past. This will show your ability to communicate clearly and manage challenging situations, which is essential for the role.
✨Tip Number 4
Get comfortable with MS Office, especially Excel, as you'll need to compile and maintain spreadsheets. Consider taking a quick online course or tutorial to brush up on any specific functions that may be relevant to the job.
We think you need these skills to ace Practice Support Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Practice Support Co-ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative and business support experience. Emphasise your organisational skills, time management, and any relevant experience with financial systems or report preparation.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the impact you hope to make at Ealing Council. Use specific examples from your past experiences that demonstrate your ability to handle complex enquiries and support a team effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Ealing Council (London Borough of Ealing)
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Practice Support Co-ordinator. Familiarise yourself with the key tasks mentioned in the job description, such as managing requests for interpreters and taking accurate minutes during meetings.
✨Demonstrate Your Communication Skills
Since strong verbal and written communication skills are crucial for this role, prepare examples that showcase your ability to handle enquiries effectively. Think about times when you've dealt with complex situations or communicated with diverse groups.
✨Showcase Your Organisational Abilities
Highlight your experience in organising meetings and maintaining systems. Be ready to discuss how you manage your time and prioritise tasks, especially when dealing with multiple requests from staff and partner agencies.
✨Prepare for Financial Questions
As the role involves financial systems and transactions, brush up on your knowledge of raising purchase orders and processing invoices. Be prepared to discuss any relevant experience you have in these areas, as well as your proficiency with Excel.
