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- Tasks: Join our Pensions Team to manage pension calculations and support employees with their pension queries.
- Company: Ealing Council is a dynamic, people-focused organisation dedicated to serving the community.
- Benefits: Enjoy a hybrid work model, supportive team culture, and opportunities for professional growth.
- Why this job: Make a real impact on people's lives while developing your career in pensions.
- Qualifications: Knowledge of LGPS and TPS schemes, strong analytical skills, and excellent communication abilities required.
- Other info: We welcome applications from all backgrounds, especially those starting their careers.
The predicted salary is between 28800 - 43200 £ per year.
Ealing Council (London Borough of Ealing) provided pay range
This range is provided by Ealing Council (London Borough of Ealing). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Ealing Council (London Borough of Ealing)
Human Resources Recruitment Officer at Ealing Council (London Borough of Ealing)
Join Us as a Pensions Coordinator
Are you passionate about pensions and ready to make a real impact in a dynamic, people-focused organisation? We’re looking for a detail-driven and proactive Pensions Coordinator to join our Pensions Team at Ealing Council. LGPS knowledge for this role is essential. This is a hybrid role, and you will be expected to be on site minimum three days a week.
This is more than just a pensions role — it’s your chance to shape the future of pension services for thousands of employees, pensioners, and their families.
What You’ll Be Doing:
- Safeguarding our Pension Fund: Monitor and authorise complex pension calculations and payments, ensuring accuracy, compliance, and financial integrity.
- Championing Quality: Act as the quality assurance lead for our pension administration provider (LPPA), challenging inaccuracies and driving service excellence.
- Delivering Expertise: Provide high-quality advice on LGPS and Teachers pension schemes to staff, schools, and external partners.
- Leading Returns & Reconciliations: Manage monthly and annual returns and reconcile data across payroll and pension systems.
- Supporting People: Offer compassionate, tailored support to employees and bereaved families on sensitive pension matters.
- Driving Improvement: Lead on process reviews, system enhancements, and contribute to strategic pension projects.
- Mentoring & Collaboration: Support the Pensions Administrator, and work closely with Payroll, HR, Finance, and external stakeholders.
Required Skills:
- In-depth Technical Knowledge
- Comprehensive understanding of the LGPS and TPS pension schemes, including associated legislation, statutory provisions, and local policies.
- Analytical and Numeracy Skills
- Ability to accurately calculate complex pension entitlements, redundancy payments, and financial reconciliations.
- Technical Problem-Solving
- Skilled in understanding and resolving technical pension queries, ensuring compliance and accuracy in all outputs.
- Customer-Focused Service Delivery
- Proven ability to deliver high-quality, empathetic, and responsive service in a dynamic and evolving environment.
- Communication and Interpersonal Skills
- Excellent written and verbal communication, with the ability to explain complex pension matters clearly to a range of audiences.
- IT and Systems Proficiency
- Strong command of Microsoft Excel and pension systems (knowledge of iTrent and UPM is desirable).
- Autonomous and Flexible Working
- Capable of managing and prioritising workload independently, adapting to shifting demands and deadlines.
- Relationship Management
- Ability to build and maintain positive working relationships with internal teams, external providers (e.g. LPPA), and scheme members.
- Process Improvement and Accuracy
- Experience in reviewing and enhancing systems and processes, with a meticulous approach to checking and verifying data and documentation.
- Collaboration and Team Support
- Works proactively within and across teams, supporting colleagues, sharing knowledge, and contributing to continuous improvement.
Why Join Us?
- Be part of a supportive, forward-thinking team that values innovation and continuous improvement.
- Make a tangible difference to people’s lives through your work.
Ready to take the next step in your pensions career? Apply now and help us deliver a service that truly matters.
“Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.
We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.
Please note all applications will be determined on merit.”
This role is subject to Ealing Council’s enhanced vetting process.
Closing date: Monday 21 July 2025.
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Pensions Coordinator employer: Ealing Council (London Borough of Ealing)
Contact Detail:
Ealing Council (London Borough of Ealing) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Coordinator
✨Tip Number 1
Familiarise yourself with the Local Government Pension Scheme (LGPS) and Teachers Pension Scheme (TPS). Understanding the intricacies of these schemes will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Ealing Council or similar organisations. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled complex pension calculations or resolved technical queries in previous roles. This will showcase your analytical skills and problem-solving abilities, which are crucial for the Pensions Coordinator position.
✨Tip Number 4
Highlight your customer service experience, especially in sensitive situations. Being able to empathise and provide tailored support is key in this role, so think of instances where you've successfully navigated challenging interactions.
We think you need these skills to ace Pensions Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Pensions Coordinator. Familiarise yourself with LGPS and TPS pension schemes, as well as the specific tasks mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your analytical skills, customer service experience, and any previous work with pension systems or financial reconciliations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pensions and your understanding of the role. Use specific examples from your past experiences to demonstrate how you meet the required skills and how you can contribute to Ealing Council.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves complex calculations and compliance.
How to prepare for a job interview at Ealing Council (London Borough of Ealing)
✨Show Your LGPS Knowledge
Make sure to brush up on your knowledge of the Local Government Pension Scheme (LGPS) and Teachers Pension Scheme (TPS). Be prepared to discuss specific legislation and how it impacts pension calculations, as this is crucial for the role.
✨Demonstrate Analytical Skills
Prepare to showcase your analytical and numeracy skills. You might be asked to solve complex pension calculations or explain how you would handle financial reconciliations, so practice these scenarios beforehand.
✨Emphasise Customer Service
Highlight your experience in delivering empathetic and responsive customer service. Be ready to share examples of how you've supported employees or families in sensitive situations, as this role requires a compassionate approach.
✨Discuss Process Improvement
Think about instances where you've contributed to process improvements or system enhancements in previous roles. Be prepared to discuss how you can bring this mindset to Ealing Council and help drive continuous improvement in their pension services.
