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- Tasks: Support residents and improve housing standards in a customer-focused role.
- Company: Ealing Council, dedicated to equality and community support.
- Benefits: Inclusive workplace, career development opportunities, and a chance to make a difference.
- Other info: Join a supportive team and contribute to meaningful community improvements.
- Why this job: Be the first point of contact for residents and help enhance their living conditions.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Do you care about safe, well‑managed housing and making a positive difference for residents? We are looking for a committed and customer‑focused Private Sector Housing Support Officer to support the council’s work to protect residents and improve housing standards across the borough.
Key Responsibilities
- Act as a professional first point of contact for customer enquiries via telephone, email and online forms.
- Provide clear, accurate and up‑to‑date information to residents, landlords and other stakeholders.
- Allocate and prioritise enquiries to ensure cases are directed to the appropriate officers and teams.
- Book appointments and support effective communication between officers, tenants and licence holders.
- Maintain accurate database records and prepare administrative, financial and performance reports.
- Prepare correspondence in response to complaints, enquiries and service requests.
- Balance competing priorities while supporting day‑to‑day administrative and operational activity.
- Support the training and development of junior or temporary staff, as directed.
- Signpost enquiries to relevant council services or external agencies, ensuring safeguarding and data protection requirements are met.
- Deal professionally with complex or challenging customer interactions, escalating issues where appropriate.
- Support service improvement by contributing to the development and implementation of new processes and procedures.
What We Are Looking For
- Organised, reliable and committed to delivering high‑quality public services.
- Experience working in a customer‑focused environment.
- Strong communication and interpersonal skills.
- Good organisational skills, with the ability to manage workloads and meet deadlines.
- Confidence using IT systems, including Microsoft Office applications.
- The ability to work both independently and as part of a team.
- A professional approach, with a commitment to fairness, consistency and good customer care.
Additional Requirements
- Application will be subject to Ealing's Enhanced Vetting process and a Disclosure and Barring Service (DBS) check.
- Candidates must have the right to work in the UK.
- Selection will be based on merit.
- Ealing Council is committed to equality of opportunity, to being fair and inclusive. We welcome applications from all residents of the borough, including those at early stages of their career and those who are currently under‑represented in Ealing’s workforce.
Private Sector Housing Support Officer in London employer: Ealing Council (London Borough of Ealing)
Contact Detail:
Ealing Council (London Borough of Ealing) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Sector Housing Support Officer in London
✨Tip Number 1
Get to know the company! Research Ealing Council and their housing initiatives. This will help you tailor your conversations and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your communication skills. As a Private Sector Housing Support Officer, you'll be dealing with various stakeholders. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed multiple tasks effectively. This will demonstrate your ability to handle the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Private Sector Housing Support Officer in London
Some tips for your application 🫡
Show Your Passion for Housing: Let us know why you care about safe and well-managed housing! Share your thoughts on how you can make a positive difference for residents in your application. This will help us see your commitment to the role.
Be Clear and Concise: When you're writing your application, keep it straightforward. Use clear language and get straight to the point. We want to see your skills and experience without any fluff!
Highlight Your Customer Service Skills: Since this role is all about supporting residents and landlords, make sure to showcase your experience in customer-focused environments. Tell us about times you've dealt with challenging interactions and how you handled them.
Check Your IT Skills: We need someone who's confident using IT systems, especially Microsoft Office. Mention any relevant experience you have with these tools in your application. And remember, apply through our website for the best chance!
How to prepare for a job interview at Ealing Council (London Borough of Ealing)
✨Know Your Stuff
Make sure you understand the role of a Private Sector Housing Support Officer inside out. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Customer Focus is Key
Since this role is all about supporting residents and landlords, be prepared to discuss your customer service experience. Think of specific examples where you've handled challenging interactions or improved service delivery. This will demonstrate your commitment to high-quality public services.
✨Show Off Your Organisational Skills
The job requires juggling multiple priorities, so be ready to talk about how you manage your workload. Share examples of how you've successfully balanced competing tasks in the past, and highlight any tools or methods you use to stay organised.
✨Be Ready for Teamwork
This role involves working both independently and as part of a team. Prepare to discuss your experiences collaborating with others, especially in a customer-focused environment. Highlight your ability to support colleagues and contribute to a positive team dynamic.