At a Glance
- Tasks: Lead a dynamic team to enhance customer services and community engagement.
- Company: Join Ealing Council, dedicated to outstanding public service delivery.
- Benefits: Competitive salary, professional development, work-life balance, and generous pension scheme.
- Other info: Exciting opportunity for career progression in a supportive environment.
- Why this job: Make a meaningful impact on residents' lives while driving innovative customer service strategies.
- Qualifications: Proven leadership experience in customer services and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
We are seeking a dynamic and experienced Assistant Director of Customer Services to join our leadership team at Perceval House. This pivotal role is essential to the success and continued growth of the London Borough of Ealing’s commitment to delivering outstanding public services.
As Assistant Director, you will lead a diverse and dedicated team, driving customer-focused initiatives and ensuring the highest standards of service delivery across our borough. You will play a key role in shaping strategies that enhance customer experience, streamline service operations, and foster strong community engagement.
Key Responsibilities- Provide visionary and operational leadership for all customer services within the borough, ensuring services are accessible, efficient, and responsive to residents’ needs.
- Develop and implement customer service strategies aligned with the Council’s objectives and priorities, promoting innovation and continuous improvement.
- Manage and motivate a multidisciplinary team, fostering a culture of excellence, accountability, and collaboration.
- Oversee the delivery of high-quality, inclusive, and equitable services across all customer touchpoints, including digital and face-to-face engagement.
- Collaborate with internal departments, external partners, and stakeholders to enhance service integration and community satisfaction.
- Monitor performance metrics, analyse customer feedback, and lead initiatives to improve service delivery and customer experience.
- Ensure compliance with relevant legislation, policies, and best practices governing public sector customer services.
- Manage budgets effectively, ensuring value for money and efficient allocation of resources.
- Represent the Council at relevant meetings, forums, and public events, acting as an ambassador for our commitment to excellent customer service.
- Proven senior leadership experience within customer services, preferably in the public sector or a related field.
- Strong understanding of local government operations, public service delivery, and community engagement.
- Excellent strategic planning, organisational, and project management skills.
- Demonstrable ability to lead and inspire teams to achieve ambitious goals and deliver exceptional customer experiences.
- Outstanding communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
- Experience managing complex budgets and resources, with a focus on efficiency and value for money.
- Commitment to equality, diversity, and inclusion in service design and delivery.
- Relevant professional qualifications or equivalent experience; a degree in public administration, business management, or a related discipline is desirable.
- A competitive salary package reflecting the importance of this senior leadership role.
- Opportunities for professional development and career progression.
- A supportive working environment committed to work-life balance.
- Contribution to meaningful change that positively impacts residents’ lives.
- Generous pension scheme and other public sector benefits.
If you are passionate about delivering excellent customer services and have the leadership skills to drive change within a vibrant council setting, we would love to hear from you. Please submit your CV and a supporting statement addressing how your skills, knowledge and experience meet the essential criteria on the person specification for the role, by 11:59pm on Sunday 7 June 2026.
Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive. If you require any reasonable adjustments, please let us know about anything that would help you to demonstrate evidence that you meet the essential criteria for the role. You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.
It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you. Please note all applications will be determined on merit. This role is subject to Ealing Council’s enhanced vetting process.
Assistant Director, Customer Services in London employer: Ealing Council (London Borough of Ealing)
Ealing Council is an exceptional employer, offering a competitive salary and a supportive work environment that prioritises work-life balance. As part of our leadership team, you will have the opportunity to drive meaningful change in the community while benefiting from professional development and career progression within a diverse and inclusive culture. Join us at Perceval House to make a positive impact on residents' lives and contribute to the borough's commitment to outstanding public services.
Contact Detail:
Ealing Council (London Borough of Ealing) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director, Customer Services in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Ealing Council. Attend local events or webinars where you can meet potential colleagues and learn more about the council's initiatives.
✨Tip Number 2
Prepare for interviews by researching the council’s recent projects and community engagement strategies. This will help us demonstrate your understanding of their goals and how you can contribute to enhancing customer services.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've motivated teams and driven change in previous roles. We want to see how you can inspire others at Ealing Council.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Assistant Director, Customer Services in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Assistant Director, Customer Services. Highlight your leadership experience and any relevant achievements that align with the job description. We want to see how you can bring your unique skills to our team!
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Address how your skills and experiences meet the essential criteria outlined in the person specification. Be specific and give examples – we love seeing real-life applications of your expertise.
Showcase Your Passion for Customer Service:In your application, let us know why you're passionate about delivering excellent customer services. Share any experiences that demonstrate your commitment to community engagement and improving customer experiences – it’s what we’re all about at StudySmarter!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your materials and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Ealing Council (London Borough of Ealing)
✨Know Your Stuff
Make sure you understand the key responsibilities of the Assistant Director role. Familiarise yourself with customer service strategies, local government operations, and community engagement practices. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead and inspire teams. Think about times when you've driven change or improved service delivery. Be ready to discuss how you foster a culture of excellence and accountability within your team.
✨Engage with Their Vision
Research Ealing Council’s objectives and priorities. Be prepared to discuss how you can contribute to their commitment to outstanding public services. Showing that you’re aligned with their vision will set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare insightful questions that show your interest in the role and the organisation. Inquire about their current challenges in customer service or how they measure success. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
