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- Tasks: Investigate and resolve anti-social behaviour in licensed properties to improve community safety.
- Company: Join Ealing Council, dedicated to creating safer communities and better housing standards.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing valuable skills in law and enforcement.
- Qualifications: Experience in managing ASB cases and strong communication skills required.
- Other info: Dynamic role with a supportive team and commitment to equality and inclusion.
The predicted salary is between 42000 - 51000 ÂŁ per year.
Ealing Council have an exciting new opportunity as a Licensed Property ASB Officer. We are seeking two candidates to join Ealing Council’s Licensed Property ASB Team. The role of Licensed Property ASB Officer sits under both the Council’s Safer Communities and Property Regulation Services, so you will have dual responsibilities that can make a significantly positive difference by resolving cases of ASB and raising standards of housing management and conditions in the private sector.
With the primary focus being on investigating, managing and using a proactive problem‑solving approach to resolving ASB/crime complaints relating to licensed properties in the private housing sector, including HMOs, the successful candidate will also be identifying breaches of housing management regulations and of HMO/selective licence conditions under housing regulations.
The prospective candidates will have experience and a successful track record of delivering or co‑ordinating a range of interventions and enforcement tools to mitigate the risk of harm and abate criminality, disorder and nuisance associated with a property and its occupants. They will be able to identify safeguard and support needs in complex cases with vulnerable individuals as well as co‑ordinate, influence and hold to account a variety of stakeholders, maintaining strong professional relationships across a range of agencies and departments to bring about a successful resolution and prevent escalations or repeat occurrences of offending.
They will have a strong understanding of legislation relating to ASB, crime and housing, legal processes and best practice in investigation of complex cases and enforcement.
The Candidate
They will be passionate about and resilient in improving and deterring ASB/crime in our neighbourhoods and upholding standards/compliance of housing management and conditions in our communities. They will work closely with tenants and the community, including those who are vulnerable or in distress, providing firm, professional, and empathetic support and ensure that landlords, managing agents and stakeholders are compliant; otherwise, be ready to take enforcement action. Additionally, they will be accountable, determined and collaborative, conscientious and capable of managing a busy workload with competing deadlines.
Skills and Experience
- Triage and proactively investigate cases of ASB/crime, identify risks and vulnerabilities, apply appropriate tools and powers, using a problem‑solving approach.
- Provide advice and guidance on key issues including ASB, crime, nuisance, CCTV, regulations that govern landlords in the private sector and property conditions.
- Undertake inspections or site visits, engaging with victims, witnesses and perpetrators to promote community safety or gather evidence in accordance with best practices which would be used for enforcement purposes.
- Consider all legal remedies against perpetrators and apply legislation and policy fairly and robustly in a clear and transparent way, using civil and criminal enforcement measures namely under the ASB, Crime & Policing Act 2014 (Community Protection Notices, Civil Injunctions, Closure Orders) and Management of HMO Regulations 2006, Housing Act 2004 (Civil Penalty Notices).
- Exercise warranted powers, draft legal documents, legal applications and give evidence in court.
- Develop, build and maintain strong partnership working across a range of agencies including Police, Property Regulation Services, Envirocrime, Noise Nuisance, Social Care, WLMHT, landlords and attend multi‑agency meetings/work jointly with stakeholders and partners to tackle and mitigate escalations and safeguard those at serious risk of harm and enable access to better support for vulnerable occupants of licensed properties to reduce ASB and increase safety.
- Demonstrate excellent verbal and written communication skills with the ability to objectively and persuasively resolve conflict and negotiate successful outcomes.
- Deliver good customer service and key organisational and administrative skills for the purpose of accurate record‑keeping.
- Maintain and refresh knowledge of relevant legislation including but not limited to ASB, crime and housing as well as codes of practice and technical requirements relevant to the role.
In this role, you will be expected to work as part of a duty rota, which includes office working to ensure high-risk related cases and queries from members of the public are responded to and actioned promptly. To begin with, you will be expected to work in the office every day; upon successful completion of the probation period, the role will then transition into a hybrid role, with a requirement to be in the office three days per week (minimum).
You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage. It is an exciting time to join us here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.
Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive. Please note all applications will be determined on merit. This post is subject to a standard DBS and Ealing’s enhanced vetting process.
Closing date: 10 April 2026
Interview dates: w/c 04 May 2026
Licensed Property ASB Officer employer: Ealing Council (London Borough of Ealing)
Contact Detail:
Ealing Council (London Borough of Ealing) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Licensed Property ASB Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to ASB and housing regulations. Practise your responses and think of examples from your past experiences that showcase your problem-solving skills and ability to handle complex cases.
✨Tip Number 3
Show your passion! When you get the chance to speak with potential employers, let them know why you're excited about tackling ASB issues and improving community safety. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Ealing Council and making a difference in the community.
We think you need these skills to ace Licensed Property ASB Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Licensed Property ASB Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Provide examples of how you've successfully managed ASB cases or worked with vulnerable individuals. We want to see your problem-solving approach in action!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Ealing Council (London Borough of Ealing)
✨Know Your Legislation
Make sure you brush up on the relevant legislation regarding ASB, crime, and housing before your interview. Being able to discuss specific laws like the ASB, Crime & Policing Act 2014 will show that you’re not just familiar with the role but also passionate about enforcing these regulations.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved complex cases in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive approach and ability to work collaboratively with various stakeholders.
✨Demonstrate Empathy and Communication
Since this role involves working closely with vulnerable individuals, be ready to discuss how you’ve provided support in challenging situations. Highlight your communication skills and your ability to negotiate and resolve conflicts effectively.
✨Prepare for Practical Scenarios
Expect to be presented with hypothetical scenarios during the interview. Think about how you would triage and investigate ASB cases, and be prepared to discuss the tools and powers you would apply. This will demonstrate your readiness to handle the responsibilities of the role.