Business Support Officer in Greenford

Overview

Business Support Officer (Permanent, 35 hours, term‑time plus 2 weeks) – Ealing Council invites applications for a Business Support Officer to join the Ealing Education Centre (EEC) based in Greenford, UB6.

The role is full‑time permanent, working on a term‑time basis, plus an additional two weeks during school holiday periods. It is fully office‑based and offers an excellent work‑life balance within a friendly and supportive team.

Key Responsibilities

• A welcoming and professional front‑of‑house service to visitors, delegates and customers.
• Manage enquiries by telephone, email and in person, ensuring excellent customer care.
• Support the administration and delivery of training programmes, conferences, meetings and events.
• Use online systems to manage training, venue bookings, enrolments, communications and event information.
• Coordinate administrative support for allocated training programmes and projects.
• Support financial processes including purchase orders, invoicing, payments and budget monitoring.
• Assist with the marketing and promotion of training, events and services.
• Maintain accurate records, databases and filing systems, ensuring information is up to date and easily accessible.
• Work collaboratively with colleagues, schools, training providers and stakeholders to support the delivery of high‑quality services.

Essential Skills and Experience

• Experience of providing high‑quality administrative and customer support in a busy office or similar environment.
• Excellent communication and interpersonal skills with the ability to work effectively with a wide range of customers and colleagues.
• Strong organisational skills with the ability to prioritise competing tasks and manage a varied workload.
• Experience of using online business systems and databases.
• Excellent attention to detail and a commitment to producing accurate work.
• The ability to work independently and as part of a team.
• A proactive, adaptable and flexible approach to work.
• A reliable, professional and punctual approach, with a willingness to learn new skills and contribute to service improvements.

Essential Skills and Qualifications

• A good standard of general education, including GCSE English and Maths (or equivalent), with strong written and verbal communication skills.
• Good ICT skills, including experience of Microsoft Office applications.

What We Offer

The Ealing Education Centre offers a welcoming and supportive working environment where teamwork, customer service and continuous improvement are at the heart of what we do. The role provides a rewarding opportunity to work with a dedicated team supporting schools, education professionals and council services across the borough. You will enjoy a varied role, opportunities to develop new skills and the chance to make a valued contribution to a busy and successful training centre.

Legal Statements

You must have the right to work in the UK; evidence for the right to work will be requested at the interview stage.

Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.

We therefore welcome applications from all residents of the borough, including early‑stage professionals, mid‑career professionals, and those currently underrepresented in Ealing’s workforce. All applications will be determined on merit.

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