At a Glance
- Tasks: Lead a dynamic team to enhance customer services and community engagement.
- Company: Join Ealing Council, dedicated to delivering outstanding public services.
- Benefits: Competitive salary, professional development, work-life balance, and generous pension scheme.
- Other info: Exciting opportunity for career progression in a supportive environment.
- Why this job: Make a meaningful impact on residents' lives while driving change in a vibrant council.
- Qualifications: Degree in public administration or business management is desirable.
The predicted salary is between 50000 - 60000 € per year.
We are seeking a dynamic and experienced Assistant Director of Customer Services to join our leadership team at Perceval House. This pivotal role is essential to the success and continued growth of the London Borough of Ealing’s commitment to delivering outstanding public services. As Assistant Director, you will lead a diverse and dedicated team, driving customer-focused initiatives and ensuring the highest standards of service delivery across our borough. You will play a key role in shaping strategies that enhance customer experience, streamline service operations, and foster strong community engagement.
Key Responsibilities
- Provide visionary and operational leadership for all customer services within the borough, ensuring services are accessible, efficient, and responsive to residents’ needs.
- Develop and implement customer service strategies aligned with the Council’s objectives and priorities, promoting innovation and continuous improvement.
- Manage and motivate a multidisciplinary team, fostering a culture of excellence, accountability, and collaboration.
- Oversee the delivery of high-quality, inclusive, and equitable services across all customer touchpoints, including digital and face-to-face engagement.
- Collaborate with internal departments, external partners, and stakeholders to enhance service integration and community satisfaction.
- Monitor performance metrics, analyse customer feedback, and lead initiatives to improve service delivery and customer experience.
- Ensure compliance with relevant legislation, policies, and best practices governing public sector customer services.
- Manage budgets effectively, ensuring value for money and efficient allocation of resources.
- Represent the Council at relevant meetings, forums, and public events, acting as an ambassador for our commitment to excellent customer service.
Person Specification
- A degree in public administration, business management, or a related discipline is desirable.
Why Join Us?
- A competitive salary package reflecting the importance of this senior leadership role.
- Opportunities for professional development and career progression.
- A supportive working environment committed to work-life balance.
- Contribution to meaningful change that positively impacts residents’ lives.
- Generous pension scheme and other public sector benefits.
How to Apply
If you are passionate about delivering excellent customer services and have the leadership skills to drive change within a vibrant council setting, we would love to hear from you. Please submit your CV and a supporting statement addressing how your skills, knowledge and experience meet the essential criteria on the person specification for the role, to seniorrecruitment@ealing.gov.uk by 11:59pm on Sunday 7 June 2026.
Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive. If you require any reasonable adjustments, please let us know about anything that would help you to demonstrate evidence that you meet the essential criteria for the role. You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage. It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you. Please note all applications will be determined on merit. This role is subject to Ealing Council’s enhanced vetting process.
Assistant Director, Customer Services employer: Ealing Council (London Borough of Ealing)
Ealing Council is an exceptional employer, offering a competitive salary and a supportive work environment that prioritises work-life balance. As an Assistant Director of Customer Services, you will have the opportunity to lead a dedicated team in making a meaningful impact on the community, with ample professional development and career progression opportunities. Join us in shaping innovative customer service strategies that enhance resident experiences and contribute to the borough's growth.
Contact Detail:
Ealing Council (London Borough of Ealing) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director, Customer Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector or customer service field. Attend local events or webinars where you can meet people from Ealing Council and chat about their work. You never know who might have a lead on the Assistant Director role!
✨Tip Number 2
Prepare for the interview by researching Ealing Council’s recent initiatives and challenges. Show us that you’re not just interested in the role, but that you understand the community's needs and how you can contribute to enhancing customer services.
✨Tip Number 3
Practice your leadership stories! Think of examples where you’ve successfully led teams or improved customer experiences. We want to hear how you’ve driven change and fostered collaboration in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team and making a difference in the borough.
We think you need these skills to ace Assistant Director, Customer Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Director role. Highlight your leadership experience and customer service achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Address how your skills and experiences meet the essential criteria outlined in the person specification. Be specific and give examples – we love a good story!
Show Your Passion for Customer Service:Let your enthusiasm for delivering excellent customer services come through in your application. Share any innovative ideas you have for enhancing customer experience, as this is key to the role we're looking to fill.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re tech-savvy, which is a bonus in today’s digital world!
How to prepare for a job interview at Ealing Council (London Borough of Ealing)
✨Know Your Stuff
Before the interview, dive deep into the role of Assistant Director of Customer Services. Familiarise yourself with the key responsibilities and how they align with the Council’s objectives. Be ready to discuss specific strategies you would implement to enhance customer experience and service delivery.
✨Showcase Your Leadership Skills
This role requires strong leadership, so prepare examples that highlight your experience in managing diverse teams. Think about times when you motivated a team or drove change. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Engage with Community Focus
Ealing Council values community engagement, so be prepared to discuss how you would foster strong relationships with residents and stakeholders. Share any past experiences where you successfully integrated community feedback into service improvements.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Council’s current initiatives and future plans for customer services. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
