At a Glance
- Tasks: Coordinate and manage the delivery of exams, ensuring compliance and high standards.
- Company: Join Enginuity Group, a charity focused on closing skills gaps in engineering and manufacturing.
- Benefits: Enjoy competitive salary, 25 days holiday, healthcare cash plan, and flexible working options.
- Other info: Remote role with occasional travel; great career development opportunities await you.
- Why this job: Make a real impact in education while working from home and supporting diverse communities.
- Qualifications: Customer service experience, strong communication skills, and excellent organisational abilities required.
The predicted salary is between 22500 - 30000 € per year.
12 Month Fixed Term Contract, Full time: 35 hours per week
Salary: From £26,500 + benefits
Home based in England, Scotland or Wales with occasional national travel
About the role
We’re looking for an Exams Services Coordinator to join our Exams Services team. Reporting to the Operations Manager - Exam Services, you will support the secure, compliant and efficient delivery of examinations, including onscreen assessments via Surpass, remote invigilation and paper-based exams. You will apply your knowledge of assessment regulations, technology platforms and qualification frameworks such as T Levels and vocational qualifications, ensuring full compliance with regulatory requirements while delivering a high standard of customer service and professionalism.
What you’ll be doing
- You will manage end-to-end exam processes, including scheduling, invigilation arrangements and post-exam activities, ensuring exams are delivered accurately and on time.
- This includes coordinating onscreen exams, supporting remote invigilation and ensuring technical readiness and regulatory compliance.
- You will process reasonable adjustments and special considerations in line with guidance, maintain accurate records in line with GDPR, and uphold the integrity and security of assessment materials.
- The role also involves supporting audits and investigations, resolving technical issues, responding to centre enquiries and contributing to continuous improvement initiatives.
What we’re looking for
We are seeking someone with experience in a customer-facing role who can manage multiple priorities while maintaining excellent service standards. You will have strong written and verbal communication skills and be able to build effective working relationships with both internal and external stakeholders. You will be highly organised, detail-focused and confident working with data to support planning and delivery. A proactive, solutions-focused approach is essential, along with the ability to take ownership of your work and contribute to ongoing process improvements. Strong IT skills, including Microsoft Office applications, are required.
Other skills which would be desirable however not needed to apply for the role
- It would be advantageous to have an understanding of different assessment methods and experience working within an awarding organisation.
- Experience assessing reasonable adjustment requests and supporting audits or quality reviews in an academic or assessment setting would also be beneficial, along with strong enquiry-handling and problem-solving skills.
Working for EAL/Enginuity Group
We offer a supportive work environment and a comprehensive benefits package. Equity, diversity and inclusion are integral to everything we do, and we are committed to being an inclusive workplace where all colleagues feel valued and able to be themselves. We actively encourage applications from people of all backgrounds, identities and experiences.
Many of our team work flexibly, and we would be happy to discuss how flexible working could work for you and the business. If you are shortlisted for interview, please let us know so we can explore this together. We also welcome discussions about any reasonable adjustments that may support you throughout the recruitment process.
Remote/home based working at Enginuity
Your working hours will be 35 per week, working 9am until 5pm with a 1 hour lunch. As a home-based employee you will fulfil your job responsibilities from home. Interactions with work and colleagues will be from a virtual environment. Depending on your role you will be required to either have some occasional travel or UK national travel. This travel will be required to allow you to fulfil different parts of your role and to meet colleagues on a quarterly basis. Other meetings that might require you to travel are events such as all colleague away days, training, and project work.
Please review the advert to gain this insight to how much travel is expected. Also, ask at interview stage to confirm the frequency of travel and distance.
The company will provide you with the IT equipment required to carry out your role but it is a requirement that you provide all the necessary facilities for working from home; including broadband, home office, desk and chair.
Our benefits include:
- Competitive externally benchmarked salaries
- A defined contribution pension (4.5% employer/employee contribution).
- 25 days paid holiday (increasing after 1 years’ service to 26 days and 2 years to 27 days), plus bank holidays.
- 3 additional paid days for company shutdown over Christmas and New Year
- A holiday buy scheme - option to buy up 5 days extra days holiday per year
- Life assurance of 2x your salary
- A Healthcare Cash Plan so you can claim back the costs of everyday health care such as dental, optical and physiotherapy. Plus, a virtual 24 hour GP service.
- Paid membership of a Professional Body to support your continuous development.
- An Employee Assistance Programme offering free confidential advice and support
- Wellbeing programmes, access to a free wellbeing website and wellbeing app
- Paid time off to volunteer in your local community or to support wider charitable causes
- A comprehensive discounts and benefits scheme, with discounts at many high street and online retailers
- Enhanced maternity, paternity, shared parental, adoption and dependant leave
- Access to training and development opportunities
About Us
The Enginuity Group exists to find new ways to close skills gaps in UK engineering and manufacturing in order to create a more productive sector at the forefront of designing, making and maintaining the solutions to society’s greatest challenges. Enginuity is a charity that has created a ‘common language’ for engineering and manufacturing occupation and skills data, to help employers have the right skills at the right time to adapt faster to change.
We use this unique approach to sector data, alongside our deep understanding of the skills needs of UK engineering and manufacturing businesses, to support engineering and manufacturing employers in discovering new sources of skills; provide insights and recommendations on the skills that are increasingly in demand so businesses, sectors and government can plan ahead; and alongside EAL, the Enginuity Group's specialist Awarding Organisation, End Point Assessment Organisation and skills partner for industry, connect organisations to ensure technical education is fit for purpose and keeps pace with changing industry needs, new technologies and the net‑zero transition.
Further Information
If you have any questions, a request for further information, or would like to request this information in an alternative format, our Recruitment Team will be happy to help. Email us at recruitment@enginuity.org. As part of our commitment to diversity, equality, and inclusion, you’ll receive our Equal Opportunities Survey. We’d greatly appreciate it if you could take a few minutes to complete it - it helps us monitor and improve our recruitment practices. We’re unable support UK relocation or to sponsor a visa for this role. Depending on the volume of applications, the closing date for this position may be extended or brought forward.
Exams Services Coordinator (12 Month FTC) employer: EAL
Enginuity Group is an exceptional employer that prioritises equity, diversity, and inclusion, fostering a supportive work environment where all employees feel valued. With a comprehensive benefits package, including competitive salaries, generous holiday allowances, and opportunities for professional development, the company encourages a healthy work-life balance through flexible working arrangements. As a home-based role with occasional travel, the Exams Services Coordinator position offers a unique chance to contribute to meaningful projects in the engineering and manufacturing sectors while enjoying the perks of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Exams Services Coordinator (12 Month FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for an Exams Services Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for exam services roles and practice your answers. Make sure you can showcase your customer service skills and how you handle multiple priorities.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the platforms mentioned in the job description, like Surpass. Being able to discuss your experience with these tools will definitely give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our mission of closing skills gaps in engineering and manufacturing.
We think you need these skills to ace Exams Services Coordinator (12 Month FTC)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Exams Services Coordinator role. Highlight your experience in customer-facing roles and any relevant knowledge of assessment regulations or technology platforms. We want to see how you fit into our team!
Show Off Your Communication Skills:Since strong written and verbal communication skills are key for this role, don’t hold back! Use clear and concise language in your application. We love a good story, so share examples of how you've built effective relationships with stakeholders.
Be Detail-Oriented:Attention to detail is crucial in managing exam processes. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Enginuity!
How to prepare for a job interview at EAL
✨Know Your Stuff
Make sure you brush up on assessment regulations and technology platforms relevant to the role. Familiarise yourself with T Levels and vocational qualifications, as this knowledge will show your commitment and understanding of the industry.
✨Showcase Your Customer Service Skills
Since the role involves a lot of interaction with stakeholders, prepare examples that highlight your customer-facing experience. Think about times when you managed multiple priorities while maintaining excellent service standards.
✨Be Organised and Detail-Focused
Demonstrate your organisational skills by discussing how you manage end-to-end processes. Bring up specific instances where your attention to detail made a difference in delivering exams accurately and on time.
✨Ask Questions
Prepare thoughtful questions about the role and the company culture. Inquire about the frequency of travel and any reasonable adjustments that can be made for you. This shows your proactive approach and genuine interest in the position.
