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- Tasks: Provide top-notch customer service and support for patients in need of medical devices.
- Company: Join Eakin Healthcare, a family-owned leader in innovative medical solutions.
- Benefits: Enjoy 25 days holiday, health cash plan, and a blended working bonus.
- Why this job: Make a real difference in patients' lives while working in a supportive environment.
- Qualifications: Previous customer service experience and a friendly, proactive attitude are essential.
- Other info: Flexible working hours with opportunities for professional growth and development.
The predicted salary is between 30000 - 42000 ÂŁ per year.
At Eakin Healthcare, we put patients at the heart of everything we do. We are a family-owned global medical device company with a proud heritage of innovation and care. We deliver innovative solutions across Ostomy, Respiratory, and Surgical therapies, along with our Respond home delivery service. Founded over 50 years ago, we now have a team of over 700 dedicated people across three UK manufacturing sites, 12 international sales and distribution centres and export to over 60 countries. We’ve been recognised as Great Place to Work®! And we’re proud to be named among the Best Workplaces in Healthcare and Best Workplaces for Women. At Eakin Healthcare, we’re united by one mission: working together to improve lives - just like we’ve been doing for over five decades.
WHY JOIN US?
- Blended Working Bonus
- 25 days holiday plus bank holidays (rising to 28)
- Option to buy holiday days
- Wellbeing Programme
- Health Cash Plan
- Pension
- Life Assurance
- Enhanced Maternity/Paternity
- Cycle to Work Scheme
- Referral Scheme
- Long Service Awards
ABOUT THE ROLE
This role is based in our UK Service part of the business, Respond Healthcare. For stoma and continence patients who need appliances dispensed with ongoing care, support and advice, our award-winning, confidential, stress-free Prescription Dispensing Service is committed to delivering the very best levels of customer care. Reporting to the Care Centre Manager at our office in Manchester, this role is to ensure all customers orders are processed accurately and monitored through to delivery, within the relevant timeframe whilst adhering to the required regulations. The majority of our customers are individual patient customers who we supply products to on a prescription basis through our Home Delivery Service.
KEY ACTIVITIES
- Prescription Processing
- Inbound Customer Contact
- Proactive Order Delivery Monitoring
- Product & Account Administration
- Customer Complaints and Compliments
- To attend relevant training courses
- To adhere to the company’s Equal Opportunities policy and Dignity at work policy
- To adhere to the company’s Health and Safety policy
- To adhere to the company’s Quality policy and Environmental policy
- To undertake other duties as may be reasonably required
KEY SKILLS
Essential
- Previous experience working in Customer Service
- Friendly personality with a “can-do” attitude
- The ability to work as part of a small team with limited direct supervision.
- The ability to handle queries professionally and efficiently with sensitivity
- The ability to deliver a high-quality service
- Conscientious and able to act proactively
Desirable
- Previous experience in the healthcare sector
- Experience of promoting products and services to existing and potential customers
KEY WORKING RELATIONSHIPS
Internal
- To liaise with warehouse and Courier service to meet the needs of the customer
- Good communication with Key Account Director and Territory Managers
- Escalate customer dissatisfaction to the Customer Experience Manager
- Point of contact for interdepartmental requests e.g. Accounts
External
- Liaise with the Stoma Care Nurse, GP surgeries & other healthcare professionals
- To attend exhibitions, and open days as and when required
ADDITIONAL INFORMATION
Blended home/office working shifts available. Monday – Friday: 7.5 hours a day between the hours 8:00 -17:00 on a shift rotation. 1 in 8 Saturdays 8:30 – 12:30. Total 38 hours a week. Objective based bonus.
COMPETENCIES
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
- Manages Complexity: Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Drives Results: Consistently achieving results, even under tough circumstances.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
- Being Resilient: Rebounding from setbacks and adversity when facing difficult situations.
Customer Service Advisor in Manchester employer: Eakin Healthcare
Contact Detail:
Eakin Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Eakin Healthcare. Understand their mission and values, especially how they put patients at the heart of everything. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to show you’re a perfect fit for their team.
✨Tip Number 3
Show your enthusiasm! Eakin Healthcare is all about improving lives, so let your passion for helping others shine through. Whether it’s in your interview or during any interactions, a friendly and positive attitude can make a huge difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Your Personality: Don’t be afraid to let your friendly personality shine through in your application. We’re looking for someone with a 'can-do' attitude, so share examples of how you've gone above and beyond for customers in the past. It’s all about making that connection!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people quickly. Plus, it shows you’re keen on joining our family at Eakin Healthcare!
How to prepare for a job interview at Eakin Healthcare
✨Know the Company Inside Out
Before your interview, take some time to research Eakin Healthcare. Understand their mission, values, and the specific services they offer, especially in the healthcare sector. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle queries professionally is key. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to provide excellent service. This will demonstrate your capability to deliver high-quality support.
✨Demonstrate Team Spirit
Eakin values collaboration, so be ready to discuss how you work well in a team. Share instances where you contributed to a team goal or supported colleagues in achieving success. Highlighting your 'can-do' attitude will resonate well with their culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage complex situations. Think of scenarios where you had to navigate challenging customer interactions or adapt to unexpected changes. Practising these responses will help you feel more confident during the interview.