At a Glance
- Tasks: Deliver exceptional customer service and process orders efficiently.
- Company: Join a family-owned global medical device company with over 50 years of innovation.
- Benefits: Enjoy 25 days holiday, health cash plan, and blended working options.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: GCSEs or equivalent and previous customer service experience required.
The predicted salary is between 24000 - 28000 € per year.
About Eakin Healthcare
At Eakin Healthcare, we put patients at the heart of everything we do. We are a family‑owned global medical device company with a proud heritage of innovation and care. We deliver innovative solutions across ostomy, respiratory, and surgical therapies, along with our Respond home delivery service. Founded over 50 years ago, we now have a team of over 700 dedicated people across three UK manufacturing sites, 12 international sales and distribution centres and export to over 60 countries.
Why Join Us?
- Blended Working
- Bonus
- 25 days holiday plus bank holidays (rising to 28)
- Option to buy holiday days
- Wellbeing Programme
- Health Cash Plan
- Pension
- Life Assurance
- Enhanced Maternity/Paternity
- Cycle to Work Scheme
- Referral Scheme
- Long Service Awards
- Free Parking
About the Role
The Customer Service Advisor role is responsible for delivering an exceptional customer experience by consistently meeting and exceeding customer expectations in a safe, efficient, and timely manner. Reporting to the Customer Service Manager, the role ensures the accurate processing, coordination, and tracking of customer orders through to successful delivery, while maintaining compliance with all relevant company procedures and regulatory requirements.
Sales Order Processing
- Process sales orders accurately through Navision, including order acknowledgements, confirmation of delivery schedules following receipt and dispatch, and the preparation of invoices and credit notes.
- Build and maintain strong working relationships with hospitals, distributors, and other key stakeholders.
- Work collaboratively as part of the wider commercial team to support growth strategies.
- Analyse sales activity and customer ordering trends to identify opportunities for upselling and cross‑selling.
- Process product samples and quotations and maintain accurate special pricing records.
- Accurately input and maintain customer data, ensuring compliance with company procedures.
Customer Contact
- Respond promptly and professionally to customer enquiries, ensuring all orders are processed accurately.
- Maintain a high level of product knowledge to confidently respond to customer enquiries.
- Investigate and resolve customer queries relating to deliveries.
- Coordinate and schedule appointments on behalf of Account Managers and training teams.
Customer Loyalty & Complaints
- Maximise the number of existing and new customers who continue to use our service through proactive contact.
- Ensure complaints relating to all areas of customer service are dealt with efficiently and effectively.
- Record all customer complaints and compliments.
What We’re Looking For
Essential
- Minimum Education to GCSE Level, or equivalent (Grades A*‑C)
- Previous experience in a customer advisor role
- A customer satisfaction‑oriented professional with strong data entry and analysis accuracy skills
- High level of process compliance/best practices
- Excellent communication and analytical skills
- Operationally efficient on Microsoft and CRM Systems
Desirable
- Previous experience in a customer advisor role within manufacturing
- Previous experience in the healthcare sector
- Experience of promoting products and services to existing and potential customers
To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible.
Locations
Customer Service Advisor in Derry, Londonderry employer: Eakin Healthcare
Eakin Healthcare is an exceptional employer that prioritises patient care and employee wellbeing, offering a supportive work culture where innovation thrives. With benefits such as a blended working bonus, generous holiday allowance, and a comprehensive wellbeing programme, employees are encouraged to grow and develop within the company. Located across three UK manufacturing sites, Eakin provides a collaborative environment that fosters strong relationships and career advancement opportunities in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Derry, Londonderry
✨Tip Number 1
Get to know Eakin Healthcare! Research the company’s values and products so you can show genuine interest during your interview. This will help us see that you’re not just looking for any job, but you really want to be part of our team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. We love hearing about how you’ve handled tricky situations or turned complaints into compliments.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining Eakin Healthcare.
We think you need these skills to ace Customer Service Advisor in Derry, Londonderry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and your ability to handle enquiries efficiently.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about delivering exceptional customer experiences. Share specific examples of how you've exceeded customer expectations in the past.
Showcase Your Communication Skills:Since communication is key in this role, ensure your application is clear and concise. Use professional language but let your personality shine through to show us who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Eakin Healthcare
✨Know Your Stuff
Make sure you brush up on Eakin Healthcare's products and services. Understanding their innovative solutions in ostomy, respiratory, and surgical therapies will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you resolved complaints or improved customer satisfaction, as this role is all about delivering exceptional service.
✨Be Data Savvy
Since the role involves processing orders and analysing sales activity, be ready to discuss your experience with data entry and CRM systems. Mention any specific tools you've used and how you've ensured accuracy in your work.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, growth opportunities, or how they measure customer satisfaction. This shows your enthusiasm and helps you gauge if it's the right fit for you.
