At a Glance
- Tasks: Manage customer hire enquiries and build strong relationships while supporting business growth.
- Company: Join a dynamic company with ambitious growth plans and a supportive culture.
- Benefits: Enjoy a competitive salary, up to 20% bonus, private healthcare, and ongoing training.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Be part of a team where your contributions make a real difference and career progression is encouraged.
- Qualifications: Experience in hire desk or rental industry, excellent communication, and organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
Sheffield | £30,000 - £34,000 Basic Salary + Up to 20% Bonus + Outstanding Benefits
Join a Business That's Going Places. Take Your Career With It.
We're not just filling a vacancy. We're looking for the next key member of our growing team.
Thanks to continued business growth and investment, we have an exciting opportunity for an ambitious Hire Desk Professional to join our highly successful Sheffield operation.
Whether you're already working on a hire desk or have experience within the wider rental sector, this role offers the chance to become part of a business where hard work is recognised, success is rewarded, and career progression is genuinely encouraged.
If you're motivated by delivering exceptional customer service, building long-term relationships, and being part of a team that wins together, we want to hear from you.
Why Join Us?
- Competitive salary of £30,000 - £34,000
- Up to 20% annual bonus linked to your success
- Private healthcare
- Death in Service cover
- Ongoing training and development
- Clear progression opportunities within a growing business
- Friendly, supportive and professional culture
- Stable, successful company with ambitious growth plans
- A role where your contribution genuinely makes a difference
The Role
As part of our experienced Hire Team, you'll be at the heart of our customer operation, helping customers find the right solutions while supporting the continued growth of the business.
Key Responsibilities
- Managing and converting customer hire enquiries
- Producing quotations and processing orders
- Building strong, long-lasting customer relationships
- Coordinating with internal departments to deliver exceptional service
- Managing hire administration accurately and efficiently
- Identifying opportunities to maximise revenue and customer satisfaction
- Working towards team and personal targets in a positive, supportive environment
No two days are the same. You'll be joining a fast-paced, rewarding environment where your initiative, organisation and customer focus will be valued from day one.
About You
We're looking for someone who brings energy, enthusiasm and a desire to succeed.
You'll ideally have
- Previous Hire Desk or rental industry experience
- Experience within the hire sector (access industry experience is beneficial but not essential)
- Experience using hire software systems
- Knowledge of SYRINX would be advantageous, although full training will be provided
- Excellent communication and relationship-building skills
- Strong organisational and administrative abilities
- The ambition to develop your career and grow with the business
- More Than Just a Job
This is an opportunity to join a company that invests in its people, recognises achievement, and provides the platform to build a rewarding long-term career.
If you're looking for a role where you'll be trusted, supported, challenged and rewarded, then this could be exactly what you've been waiting for.
Essential Skills
- Excellent customer service skills
- Strong communication skills, both verbal and written
- Relationship building and account management
- Sales and upselling ability
- Commercial awareness
- Organisation and time management
- Attention to detail
- Problem-solving and decision-making
- Ability to prioritise and multitask in a fast-paced environment
- Accurate administration and data entry skills
- Teamwork and collaboration
- Confidence handling customer enquiries and complaints
- Technical Skills
- Experience using hire management software
- SYRINX experience (desirable)
- Microsoft Office (Outlook, Excel, Word)
- Quotation and order processing
- CRM and customer database management
- Understanding of hire contracts and rental documentation
- Personal Attributes
- Self-motivated and proactive
- Driven to achieve targets
- Positive and professional attitude
- Reliable and accountable
- Adaptable and able to work under pressure
- Customer-focused mindset
- Ambitious with a desire for career progression
- Industry-Specific Skills
- Hire Desk experience
- Equipment or plant hire knowledge
- Rental industry experience
- Fleet utilisation awareness
- Logistics coordination
- Resource scheduling and planning
- Understanding of hire rates, availability and transport requirements
- #J-18808-Ljbffr
Hire Desk Controller employer: Eagle Platforms Limited
Join a dynamic and ambitious team in Sheffield, where your hard work is recognised and rewarded with a competitive salary, up to 20% bonus, and outstanding benefits including private healthcare. Our friendly and supportive culture fosters professional growth, offering clear progression opportunities within a stable company that values your contributions and encourages you to make a difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Eagle Platforms Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Eagle Platforms Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Eagle Platforms Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Eagle Platforms Limited:This is your chance to really connect with the team at Eagle Platforms Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Eagle Platforms Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Eagle Platforms Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Eagle Platforms Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Eagle Platforms Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
