Senior Account Manager

The Account Managers work as part of the Account Management team, responsible for a number of key customer accounts with the objective to create and retain a long term, valuable partnership. Growing the revenue within each account by identifying opportunities to up-sell and cross-sell clients, assisting with prospecting, and ensuring clients receive superior customer service.

Typical duties include:

• Leading key client relationships, acting as a trusted advisor and driving long-term partnerships that align with business objectives whilst ensuring clients achieve maximum value.
• Working strategically with clients to proactively identify new revenue opportunities within accounts and works cross-functionally to deliver tailored solutions.
• Managing complex accounts, often requiring tailored strategies to address unique challenges or opportunities.
• Ensuring client retention is maximised as well as upselling and cross selling the Eagle Eye product portfolio.
• Collaborating with internal teams (Operations, Product Management) to align client needs with Eagle Eye’s capabilities and roadmap.
• Managing own forecast and CRM records.
• Working with Product Management to identify new Product features.
• Travelling to client premises.

You have:

• Significant experience in an Account Management role with the ability to manage complex client portfolios.
• Advanced relationship-building skills.
• Experience within the SaaS technology sector.
• Experience in the loyalty sector.
• Experience working with enterprise retail clients.
• Experience of telephone & face to face meeting management with clients.
• Proven track record of working to & hitting revenue targets.
• Experience in documentation & knowledge sharing.
• Excellent knowledge of using Excel & PowerPoint to analyse business results, generate reports & build presentations.

You are:

• Able to quickly establish & maintain effective working relationships with managers, employees & clients.
• Able to maintain own workflow and meet deadlines.
• Able to work in a highly competitive & fast paced sales environment.
• Able to learn additional sales skills through training & on-the-job experiences.
• Able to think strategically.
• Able to multi-task.
• A relationship builder, excelling at working with others.
• A self-starter.
• Ambitious and driven.
• Charismatic.

We offer:

• A competitive base salary.
• Commission scheme.
• Flexibility to work from home or various office locations and flexible hours or job shares considered.
• Generous annual leave package including: 25 days paid annual leave, 5 days paid sick leave which if unused gets added to your annual leave the next year.
• Enhanced maternity / paternity leave and assistance in returning to work.
• Contributory pension.
• Support in continuous learning and self-development.
• Simplyhealth scheme including: Health care cash back, 24 hour access to virtual doctors appointments, 24 hour employee assistance programme, Access to the paid Headspace app subscription.
• Mental Health First Aiders to support employee’s mental wellbeing.
• Employee Resource Groups focussed on underrepresented groups in Eagle Eye, including Purple Women Charity Committee committed to organising events throughout the year to raise money for those less privileged.
• Cycle to work salary sacrifice scheme (via CycleScheme).
• Electric vehicle salary sacrifice scheme (via Octopus).
• A friendly, fun, growing team of people who work hard but love to play hard too, with location specific Christmas parties and annual whole company get together hosted in the UK.