Senior Account Manager in London

The Account Managers work as part of the Account Management team, responsible for a number of key customer accounts with the objective to create and retain a long term, valuable partnership. Growing the revenue within each account by identifying opportunities to up-sell and cross-sell clients, assisting with prospecting, and ensuring clients receive superior customer service.

Typical duties:

• Leading key client relationships, acting as a trusted advisor and driving long-term partnerships that align with business objectives whilst ensuring clients achieve maximum value.
• Working strategically with clients to proactively identify new revenue opportunities within accounts and works cross-functionally to deliver tailored solutions.
• Managing complex accounts, often requiring tailored strategies to address unique challenges or opportunities.
• Ensuring client retention is maximised as well as upselling and cross selling the Eagle Eye product portfolio.
• Collaborating with internal teams (Operations, Product Management) to align client needs with Eagle Eye's capabilities and roadmap.
• Managing own forecast and CRM records.
• Working with Product Management to identify new Product features.
• Travelling to client premises.

You have:

• Significant experience in an Account Management role with the ability to manage complex client portfolios.
• Advanced relationship-building skills.
• Experience within the SaaS technology sector.
• Experience in the loyalty sector.
• Experience working with enterprise retail clients.
• Experience of telephone & face to face meeting management with clients.
• Proven track record of working to & hitting revenue targets.
• Experience in documentation & knowledge sharing.
• Excellent knowledge of using Excel & PowerPoint to analyse business results, generate reports & build presentations.

You are:

• Able to quickly establish & maintain effective working relationships with managers, employees & clients.
• Able to maintain own workflow and meet deadlines.
• Able to work in a highly competitive & fast paced sales environment.
• Able to learn additional sales skills through training & on-the-job experiences.
• Able to think strategically.
• Able to multi-task.
• A relationship builder, excelling at working with others.
• A self-starter.
• Ambitious and driven.
• Charismatic.

Benefits:

• A competitive base salary.
• Commission scheme.
• Flexibility to work from home or various office locations and flexible hours or job shares considered.
• Generous annual leave package including: 25 days paid annual leave, 5 days paid sick leave which if unused gets added to your annual leave the next year.
• Enhanced maternity / paternity leave and assistance in returning to work.
• Contributory pension.
• Support in continuous learning and self-development.
• Simplyhealth scheme including: Health care cash back, 24 hour access to virtual doctors appointments, 24 hour employee assistance programme, Access to the paid Headspace app subscription, Mental Health First Aiders to support employee's mental wellbeing.
• Employee Resource Groups focussed on underrepresented groups in Eagle Eye, including Purple Women.
• Charity Committee committed to organising events throughout the year to raise money for those less privileged.
• Cycle to work salary sacrifice scheme (via CycleScheme).
• Electric vehicle salary sacrifice scheme (via Octopus).
• A friendly, fun, growing team of people who work hard but love to play hard too, with location specific Christmas parties and annual whole company get together hosted in the UK.