At a Glance
- Tasks: Provide onsite and remote IT support for hardware, software, and end-user devices.
- Company: Join a global organisation with a dynamic EMEA support team in Staines.
- Benefits: Competitive salary, potential for extensions, and hands-on experience with cutting-edge technology.
- Other info: Fast-paced international environment with opportunities for growth.
- Why this job: Make a real impact by solving tech issues and supporting users daily.
- Qualifications: Experience in Level 2 IT Support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for an experienced TechOps Level 2 Technician to join an international EMEA support team for a global organization based in Staines, London, UK. This is an onsite position with an ASAP start, initially for 6 months, with a strong possibility of quarterly extensions.
Your responsibilities:
- Providing onsite and remote IT support for hardware, software, printers, and end-user devices
- Managing and documenting incidents, requests, and solutions in ServiceNow
- Creating and maintaining internal/external knowledge base articles (Confluence / ServiceNow)
- Ensuring SLA compliance and high-quality user support
- Supporting IT inventory management (hardware/software lifecycle)
- Planning and executing hardware refresh cycles
- Supporting corrective maintenance activities
- Managing vendor relationships and warranty processes
Technology environment:
Hardware:
- HP notebooks & docking stations
- Jabra / HP headsets
- Apple devices (MacBook Pro, iPhone, iPad) – nice to have
- Ricoh network printers
Software & Tools:
- Windows 11
- Microsoft 365 (Office, OneDrive, SharePoint, Teams)
- Cisco Webex (migration to MS Teams planned)
- Adobe Reader / DC
- Google Chrome & Microsoft Edge
- ServiceNow (ITSM)
- Palo Alto SASE – nice to have
- CrowdStrike Falcon Sensor – nice to have
What we are looking for:
- Experience in Level 2 IT Support / Desktop Support / End User Support
- Hands-on experience with Windows environments and Microsoft 365
- Strong troubleshooting and problem-solving skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work in a fast-paced international environment
- Fluent English (mandatory)
Location: Staines, London
Start: ASAP
Interested or know someone who could be a great fit? Feel free to reach out or send your CV directly.
IT Support / TechOps Level 2 Technician in Slough employer: Eagle Eye Staffing Solutions
Join a dynamic international team in Staines, London, where we prioritise employee growth and development in a supportive work culture. As an IT Support / TechOps Level 2 Technician, you'll benefit from hands-on experience with cutting-edge technology while enjoying a collaborative environment that values innovation and excellence. With opportunities for quarterly extensions and a commitment to high-quality user support, this role offers a meaningful and rewarding career path.
Contact Details:
Eagle Eye Staffing Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support / TechOps Level 2 Technician in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in TechOps. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to showcase how you’ve solved tech issues in the past, especially with Windows and Microsoft 365. We want to see your problem-solving prowess!
✨Tip Number 3
Don’t forget to research the company culture! Understanding the vibe of the organisation can help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace IT Support / TechOps Level 2 Technician in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Level 2 IT Support and any relevant skills. We want to see how your background aligns with the responsibilities listed in the job description, so don’t hold back!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled tricky tech issues in the past. We love seeing problem-solving stories that demonstrate your hands-on experience with Windows environments and Microsoft 365.
Keep It Professional Yet Personal:While we appreciate a friendly tone, remember to keep it professional. Let your personality shine through, but ensure your application reflects your serious interest in joining our team at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as soon as possible!
How to prepare for a job interview at Eagle Eye Staffing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the specific hardware and software mentioned in the job description. Familiarise yourself with Windows 11, Microsoft 365, and any other tools like ServiceNow. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Off Your Troubleshooting Skills
Prepare some examples of past experiences where you've successfully resolved IT issues. Think about the steps you took, the tools you used, and how you communicated with users. This will demonstrate your problem-solving abilities and your approach to user support.
✨Understand the Company Culture
Research the company’s values and work environment. Knowing how they operate and what they value can help you tailor your answers to fit their culture. It also shows that you’re genuinely interested in being part of their team.
✨Ask Smart Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about their IT support processes, team dynamics, or future projects. It shows that you’re engaged and thinking ahead about how you can contribute.
