At a Glance
- Tasks: Provide onsite and remote IT support for hardware, software, and end-user devices.
- Company: Join a global organisation with a dynamic EMEA support team.
- Benefits: Competitive pay, potential for contract extensions, and hands-on experience.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Kickstart your tech career while solving real-world IT challenges.
- Qualifications: Experience in Level 2 IT Support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for an experienced TechOps Level 2 Technician to join an international EMEA support team for a global organization based in Staines, London, UK. This is an onsite position with an ASAP start, initially for 6 months, with a strong possibility of quarterly extensions.
Your responsibilities:
- Providing onsite and remote IT support for hardware, software, printers, and end-user devices
- Managing and documenting incidents, requests, and solutions in ServiceNow
- Creating and maintaining internal/external knowledge base articles (Confluence / ServiceNow)
- Ensuring SLA compliance and high-quality user support
- Supporting IT inventory management (hardware/software lifecycle)
- Planning and executing hardware refresh cycles
- Supporting corrective maintenance activities
- Managing vendor relationships and warranty processes
Technology environment:
Hardware:
- HP notebooks & docking stations
- Jabra / HP headsets
- Apple devices (MacBook Pro, iPhone, iPad) – nice to have
- Ricoh network printers
Software & Tools:
- Windows 11
- Microsoft 365 (Office, OneDrive, SharePoint, Teams)
- Cisco Webex (migration to MS Teams planned)
- Adobe Reader / DC
- Google Chrome & Microsoft Edge
- ServiceNow (ITSM)
- Palo Alto SASE – nice to have
- CrowdStrike Falcon Sensor – nice to have
What we are looking for:
- Experience in Level 2 IT Support / Desktop Support / End User Support
- Hands-on experience with Windows environments and Microsoft 365
- Strong troubleshooting and problem-solving skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work in a fast-paced international environment
- Fluent English (mandatory)
Location: Staines, London
Start: ASAP
Interested or know someone who could be a great fit? Feel free to reach out or send your CV directly.
IT Support / TechOps Level 2 Technician in London employer: Eagle Eye Staffing Solutions
Join a dynamic and supportive international team in Staines, London, where your expertise as an IT Support / TechOps Level 2 Technician will be valued and nurtured. We offer a collaborative work culture that prioritises employee growth through continuous learning opportunities and a commitment to high-quality user support. With the potential for quarterly extensions and a focus on innovative technology, this role provides a meaningful and rewarding career path in a global organisation.
Contact Details:
Eagle Eye Staffing Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support / TechOps Level 2 Technician in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in TechOps. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to showcase how you’ve solved tech issues in the past, especially with Windows and Microsoft 365. We want to see your problem-solving prowess!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace IT Support / TechOps Level 2 Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Level 2 IT Support and any relevant skills. We want to see how your background aligns with the responsibilities listed in the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our TechOps team. Share specific examples of your past experiences that relate to the role, and let us know what excites you about working with us at StudySmarter.
Show Off Your Tech Skills:Since we’re looking for someone with hands-on experience in Windows environments and Microsoft 365, make sure to mention any relevant tools or software you’ve worked with. If you’ve got experience with ServiceNow, definitely highlight that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Eagle Eye Staffing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the specific hardware and software mentioned in the job description. Familiarise yourself with HP devices, Microsoft 365, and ServiceNow, as these will likely come up during the interview.
✨Showcase Your Troubleshooting Skills
Prepare to discuss real-life scenarios where you've successfully resolved IT issues. Think of examples that highlight your problem-solving abilities, especially in a fast-paced environment, as this is crucial for the role.
✨Understand the Importance of Documentation
Since managing incidents and documenting solutions is part of the job, be ready to talk about your experience with knowledge bases and ticketing systems. Mention how you’ve contributed to maintaining documentation in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, the tools they use, or their approach to SLA compliance. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
