At a Glance
- Tasks: Provide onsite and remote IT support for hardware, software, and end-user devices.
- Company: Join a global organisation with a strong EMEA support team.
- Benefits: Competitive pay, potential for extensions, and hands-on experience.
- Other info: Opportunity for career growth in a fast-paced tech environment.
- Why this job: Be part of a dynamic team and enhance your tech skills in a real-world setting.
- Qualifications: Experience in IT support and familiarity with ServiceNow is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for an experienced TechOps Level 2 Technician to join an international EMEA support team for a global organization based in Staines, London, UK. This is an onsite position with an ASAP start, initially for 6 months, with a strong possibility of quarterly extensions.
Your responsibilities:
- Providing onsite and remote IT support for hardware, software, printers, and end-user devices
- Managing and documenting incidents, requests, and solutions in ServiceNow
- Creating and maintaining internal/external knowledge base articles (Confluence / ServiceNow)
- Ensuring SLA compliance and high-quality user support
- Supporting IT inventory management (hardware/software lifecycle)
- Planning and executing hardware refresh cycles
- Supporting corrective maintenance activities
- Managing vendor relationships and warranty processes
Technology environment:
- Hardware: HP notebooks
IT Support / TechOps Level 2 Technician employer: Eagle Eye Staffing Solutions
Join a dynamic and innovative global organisation in Staines, where we prioritise employee growth and development within a collaborative work culture. As an IT Support / TechOps Level 2 Technician, you will benefit from a supportive environment that encourages continuous learning and offers opportunities for career advancement, all while being part of a diverse team dedicated to delivering exceptional service.
Contact Details:
Eagle Eye Staffing Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support / TechOps Level 2 Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in TechOps. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common TechOps scenarios. Think about how you’d handle specific hardware or software issues and be ready to share your problem-solving process.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of knowledge base articles or documentation you’ve created, bring it along. It’s a great way to demonstrate your expertise in managing incidents and requests.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you, and applying directly can give you a better chance of landing that interview.
We think you need these skills to ace IT Support / TechOps Level 2 Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support and TechOps. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise with hardware, software, and user support.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to managing incidents and documenting solutions, as these are key parts of the role.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and provide high-quality user support, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Eagle Eye Staffing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the hardware and software you'll be supporting. Familiarise yourself with HP notebooks and any other tech mentioned in the job description. Being able to discuss specific issues you've resolved in the past will show your expertise.
✨Master ServiceNow and Confluence
Since managing incidents and documenting solutions in ServiceNow is key, practice navigating this platform if you can. Also, think about how you would create or improve knowledge base articles in Confluence. Having examples ready will demonstrate your proactive approach.
✨Showcase Your Problem-Solving Skills
Prepare to discuss real-life scenarios where you've successfully managed IT incidents or requests. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and problem-solving abilities effectively.
✨Understand SLA Compliance
Familiarise yourself with what SLA compliance means in an IT support context. Be ready to discuss how you've ensured high-quality user support in previous roles and how you would maintain these standards in the new position. This shows you're serious about delivering excellent service.
