At a Glance
- Tasks: Manage client accounts, build relationships, and drive growth through strategic solutions.
- Company: Join an award-winning HR leader revolutionising employee rewards and benefits.
- Benefits: 30 days annual leave, flexible working, wellness support, and exclusive discounts.
- Other info: Enjoy a relaxed work environment with team events and flexible Fridays.
- Why this job: Make a real impact by helping clients create happier workplaces.
- Qualifications: Experience in client management and a passion for client success.
The predicted salary is between 45000 - 55000 £ per year.
Senior Client Success Manager - Job Description
About the job
Are you a natural relationship‑builder who enjoys solving problems and spotting opportunities to help clients grow?
If you are based near Wokingham or happy to travel, this is an exciting opportunity where you will learn, grow and make a real impact.
Who We Are
At Each Person, we’re on a mission to revolutionise employee reward, recognition and benefits.
As an award‑winning leader in the HR industry, we partner with companies such as Virgin Active, NHS, Wagamama and Côte to elevate their employee experience.
We focus on helping organisations attract, engage and retain top talent through innovative rewards, frequent recognition, wellbeing support and personalised benefits.
Join us in creating a happier, healthier and greener workplace for everyone!
What You Will Do
As our Senior Client Success Manager, you will work closely with the Client Success team and play a key role in supporting our clients while delivering on strategic revenue goals.
You will manage and grow client accounts, strengthen relationships and ensure they gain maximum value from Each Person, contributing to their long‑term success.
Key responsibilities include
- Managing a portfolio of client accounts, ensuring consistent delivery of value and high client satisfaction.
- Identifying opportunities to grow accounts through upselling and cross‑selling additional employee benefit services.
- Building and maintaining strong relationships with stakeholders as the primary point of contact.
- Taking a strategic approach to account management by aligning client objectives with tailored solutions and measurable outcomes.
- Resolving client queries promptly, ensuring smooth onboarding and continued success.
- Collaborated closely with internal teams to ensure seamless delivery and long‑term client growth.
- What We Are Looking For
- We are looking for someone proactive, detail-focused, and passionate about helping clients succeed.
- A genuine interest in supporting clients to create happier and more engaged workplaces.
- The ability to build strong, trusted relationships with clients and internal teams.
- A calm and solution-focused approach to challenges.
- A sales mindset with the ability to recognise and act on opportunities to introduce additional services that will add value.
- A strategic mindset with the ability to identify opportunities for account growth and long‑term success.
- Confidence in contributing ideas and constructively challenging existing approaches to support continuous improvement.
- Excellent written and verbal communication skills with the ability to manage expectations and present to clients.
- Strong organisational skills and attention to detail, ensuring the delivery of high‑quality work every time.
Experience and Skills
- Proven experience in a customer‑facing role, managing a range of client portfolios and achieving revenue growth targets.
- Experience in running quarterly account reviews and developing long-term strategy engagement plans.
- Strong commercial negotiation skills, including managing renewals and upsells.
- Ability to analyse engagement data and translate insights into actionable client value.
- Confidence in working collaboratively with teams such as Sales, Client Support and Implementation.
- Previous Industry Experience
- Experience within the employee benefits or recognition and reward industry is desirable but not essential.
- Flexible, Hybrid Working
Our office is available for you to use as much as you wish. The Client Success team typically works from our Wokingham office three days a week on Monday, Tuesday and Thursday.
- Why You Will Love Working With Us
- 30 days' annual leave including bank holidays and your birthday off, plus an additional festive Christmas break.
- Recognition through in‑house rewards and a free employee benefits membership offering exclusive retailer savings.
- A number of physical, mental and financial wellbeing employee benefits including 24/7 GP access, an employee assistance programme and wellness days. Some subject to probation.
- Flexible Fridays with a 4 pm finish to start your weekend early.
- Regular team events and quarterly celebrations.
- A relaxed and friendly working environment without formal dress codes.
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Senior Client Success Manager in Wokingham employer: Each Person
Each Person is an exceptional employer that prioritises a people-first culture, offering a dynamic and collaborative environment where your contributions directly impact client engagement and employee appreciation. With a focus on personal growth, this role provides the opportunity to take ownership of communications strategies in a fast-paced, growing business, all while enjoying competitive benefits and a hybrid work model based in Wokingham. Join a team that values respect, energy, and collaboration, and be part of a mission to create meaningful workplace experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager in Wokingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Each Person. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Each Person before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Client Success Manager in Wokingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Each Person:Your cover letter is your chance to shine! Tell us why you want to work at Each Person specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Each Person!
How to prepare for a job interview at Each Person
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
